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StepChange: Debt advice reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (14715)

Debt Advice and help.

5
Step Change are a really good charity that helps people like me sort out our debt & helps to take the Anxiety and pressure off at a difficult time. It is difficult when you lose your job & you can no longer afford to pay one's bills. Step Change helped me to come to a solution without making me feel like a criminal. They put me to ease. Reviewed on: 23rd May 2025
Karen N's avatar
Karen N

Thanks step change

5
When me and my husband separated, everything felt like it fell apart. Money worries were the top of the list but thanks to step change, the stress and worry were taken care of. Reviewed on: 23rd May 2025
Laura's avatar
Laura

Fantastic

5
Stepchange are fantastic and understanding, they’ve really helped me get back on track without being judgmental. I cannot thank them enough Reviewed on: 23rd May 2025
Emma's avatar
Emma

A wonderful organisation

5
Helped me relieve so much stress and worry! Reviewed on: 23rd May 2025
Dan S's avatar
Dan S

Icontacted step change about 5 years ago with aroun...

5
I contacted step change about 5 years ago with around 20K worth of debt. A plan was devised which allowed me to live and pay off debts. Debts now down to around 9K Each review is made simple for me and each year I pay a small increase. Reviewed on: 23rd May 2025
Mary lowry's avatar
Mary lowry

So supportive

5
I wouldn't like to think where I would be without stepchange, so helpful and have supported me along the way Reviewed on: 23rd May 2025
Linda M's avatar
Linda M

Helped me a lot.

5
Helped me a lot. They were very understanding. Didn’t judge and sorted my finances out for me. The advisors I spoke to were really nice and helpful. Explained all my options to the full and let me decide what I needed to do. Reviewed on: 23rd May 2025
julie m's avatar
julie m

After marriage break up I was left with so many debt...

5
After marriage break up I was left with so many debts and no idea how to tackle it. I was at the end of my tether and it was massively affecting my mental & physical health. After contacting step change they massively helped with sorting out and asking my debts . Without constant threats from collecting agencies . They were an absolute God send. I'm now paying off my debts and there input has given me a new lease. Reviewed on: 23rd May 2025
Kevin G's avatar
Kevin G

Very helpful customer service, easy to fill out the...

5
Very helpful customer service, easy to fill out the income and expenditure form Reviewed on: 23rd May 2025
Mrs G's avatar
Mrs G

Very helpful and understanding staff.

4
Very helpful and understanding staff. Overall a good experience. Reviewed on: 23rd May 2025
Daniel's avatar
Daniel

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