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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very happy

They have been very helpful and understanding. Reviewed on: 10th May 2026

Thank you Stepchange.

Id throughly recommend working with stepchange. It helped us to budget and realise that we did have the spare money to pay off debts if we tweaked a few things which in turn meant feeling less guilty about spending money. They also helped us communicate with our debtors to get their help too. We did have a slight issue in that we had some extra money which we wanted to use to pay our debts which stepchange told us to write letters to our debtors but this ended up causing confusion and we would have been better off to just pay it off but I suppose it was an unusual circumstance. All in all though most communications I have with stepchange were.pleasant and they never made you feel like a bad person for having got in to debt and there was a way forward. Thank you stepchange! Reviewed on: 10th May 2026

Very helpful and understanding.

Very helpful and understanding. They do not make you feel bad for owing money and reassure you that things are not as bad as you feel they are. Reviewed on: 10th May 2026

I have been really satisfied with all the help they...

I have been really satisfied with all the help they provide Reviewed on: 10th May 2026

Turned my life around

From first consumer credit counselling services to now Stepchange I have completely turned my life around and I’m nearly debt free. Thank you for many years of great friendly service Reviewed on: 10th May 2026

Anyone I speak to is always very helpful and I’m ver...

Anyone I speak to is always very helpful and I’m very grateful as they really helped me and continue to do so. Reviewed on: 10th May 2026

Once I got over my fears of facing my financial prob...

Once I got over my fears of facing my financial problems I worked with step change to put an iva in place.I was supported every step of the way and encouraged when I struggled. I feel so relieved and wish I had contacted them sooner. Reviewed on: 10th May 2026

FROM THE VERY START THEY HAVE HELPED AND WORKED WITH...

FROM THE VERY START THEY HAVE HELPED AND WORKED WITH US TO MAINTAIN A WORKABLE ARRANGEMENT Reviewed on: 10th May 2026

I can see a brighter future now!

Before contacting StepChange my partner and I were overwhelmed with our financial situation. StepChange were fantastic and explained every stage of our DMP so we know what to expect. We feel much better about our financial situation now Reviewed on: 10th May 2026

Very nice experience.

Very nice experience.Step Change is very help for more people white dificults situation.Thank you so much to helping. Reviewed on: 10th May 2026

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