Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Stress relief

The relief from the stress was so great that I can now concentrate on finally getting my life sorted and through no fault of mine Reviewed on: 10th May 2026

Stepchange are a very professional, knowledgeable an...

Stepchange are a very professional, knowledgeable and personable organisation that has helped us enormously. Reviewed on: 10th May 2026

They were so kind and offered me breathing space

When I was at my lowest point and felt like I didn't have anywhere to go, they gave me a breathing space that changed everything for me. Every time I've contacted them, the person I've spoken to has been professional, helpful and kind. Just what is needed at such an awful time for some people. Thank you for everything. Reviewed on: 10th May 2026

Life Savers

Don't know how I would have managed without StepChange, they are so helpful and knowledgeable with debt advice. My debts have been sorted out so I can manage much better with my finances, they really are life savers. Reviewed on: 10th May 2026

Literally saved my life and mental health.

Literally saved my life and mental health. I cant thank stepchange enough Reviewed on: 10th May 2026

Really helpful

When I contacted Stepchange regarding my circumstances they really put me at ease they made the whole process simple and I was able to get my finances back on track rather quickly any issues that have arisen I have contacted them and they have responded immediately and professionally anyone else who is going through what I have gone through should not hesitate to give them a call Reviewed on: 10th May 2026

Cyber Security - Level 3 - Paulo Azevedo

The course (Cyber Security - Level 3) was well structured, all the literature for each Unit was provided, with lots of key points and suggestions for research were also included, the tutor (Craig Wilson) was excellent, providing slides for each topic, had fountains of knowledge, experience, advice, suggestions for research, answering all the questions and comment on our life chat, occasionally made us work in groups, which was great, we were also given a great amount of home work, which made us prove that we were learning and understanding the course, and upon marking, if we didn't meet the criteria for question, Craig would ask us to review it, and explain why. Loved this course, not just because of the tutor, but was very interactive, and everyone participated. Reviewed on: 10th May 2026

The only issue I have is getting through on the phon...

The only issue I have is getting through on the phone can be very difficult. I have held on for over 20 minutes several times Reviewed on: 10th May 2026

World turned around

I was going thru a very difficult marriage break up and left with debt. I didn’t know where or who to turn to. It’s been 3 yrs and I’ve been with stepchange for just over a yr. and now I’m steadily getting my debt paid and living without that stress of worrying abt paying 10/15 different ppl I owed money to and stepchange pay them from one payment I give them. No credit no cards. I work and now have that peace of mind. Thank you stepchange. Reviewed on: 10th May 2026

Very happy

They have been very helpful and understanding. Reviewed on: 10th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Money Wellness 4.89 from 6450 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub