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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

An excellent company helping customers to spread the...

An excellent company helping customers to spread their debt with affordable payments. With the clients becoming debt free much quicker . Reviewed on: 23rd May 2025

Life changing support

Stepchange Charity has helped to turn my life around. I had and still have significant debt however I have, with the help of the charity arranged a repayment plan that I can afford. Reviewed on: 23rd May 2025

I had a restructure at my employment, which saw me g...

I had a restructure at my employment, which saw me go from £24,000 a year to £10,000. I was paying a lot a month for my debt £750 a month . I sank into a deep depression. After a while I found Stepchange who were awesome. They took note of the debts and took a detailed income and expenditure They told me how much I could afford comfortably, whilst still able to afford to live. They saved my life, my marriage and my home! Reviewed on: 23rd May 2025

It was so easy to complete the application.

It was so easy to complete the application. It was such a relief to be back in control of my finances Reviewed on: 23rd May 2025

Best decision.

Advisers were very pleasant and helpful. They really helped to make everything manageable and get on top of things. Have recommended to lots of people since as the assistance was invaluable. Reviewed on: 23rd May 2025

Professional and empathetic of your position.

Professional and empathetic of your position. Always ready to listen, especially a valued trait in times of stress Reviewed on: 23rd May 2025

They were compassionate, very helpful and supportive...

They were compassionate, very helpful and supportive in all ways. Vasrious options were presented so that one could make an informed choice and selcetthe one lost approriate for one's need. Reviewed on: 23rd May 2025

Don’t be embarrassed to ask!

We started out in a desperate state, we didn’t know what to do. The friendly team at Stepchange helped us clear all our debts and now we have finally paid everything off we can move forward in great position. Don’t be embarrassed to get help. Best thing we ever did. Reviewed on: 23rd May 2025

Very professional.

Always get the answer's that I need.very easy to get a response in a very little time. Reviewed on: 23rd May 2025

We were in crisis through sudden severe ill health a...

We were in crisis through sudden severe ill health and stepchange saved our lives and our children, thank you. Reviewed on: 23rd May 2025

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