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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Great Service

always have been good to talk with, and quick problem solving team ..excellent Reviewed on: 9th May 2026

Help is out there!

The customer service is excellent, they are understanding and very helpful and sort your needs to suit your budget, which relieves the stress. Reviewed on: 9th May 2026

Help when needed...

when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026

Help available when needed

You helped me to sort out my affairs and stopped the worrying. Reviewed on: 9th May 2026

Supportive and Understanding During a Difficult Time

I was really anxious about dealing with my debts, but StepChange made the whole process much easier than I expected. They’ve been supportive, respectful and understanding throughout, especially when my income changed recently. Having a manageable plan in place has made a huge difference to my stress levels and helped me feel back in control of my finances again. I’m very grateful for the support and would highly recommend them. Reviewed on: 9th May 2026

This was the best thing I have done.

This was the best thing I have done. The staff are amazing they are calm and understanding. Reviewed on: 9th May 2026

Unbearable amount of debt I was paying each month, b...

Unbearable amount of debt I was paying each month, but with the help of stepchange they managed to get my payments down to a very small affordable amount. Thank you very much step change.I simply could not have done that myself, I can’t praise them enough. Reviewed on: 9th May 2026

Fantastic service!

3 years ago I realised I was beginning to struggle to make ends meet. I contacted my two daughters and went through things with them. My elder daughter works as a manager for the homeless and people struggling with their finances, she always recommends Stepchange and suggested the same to me. She and my younger daughter both helped me set up with yourselves, which was so easy to do and you were incredibly helpful. I am feeling so much better in myself and managing perfectly so, thank you very much. I would certainly recommend you to friends and family if needed. Reviewed on: 9th May 2026

Just found staff to be so helpful kind and understan...

Just found staff to be so helpful kind and understanding when you may feel debt companies are the last resort Reviewed on: 9th May 2026

They were there when no body else was.

They were there when no body else was. Reviewed on: 9th May 2026

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