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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Your customer service very good, but just when you c...

Your customer service very good, but just when you call you need to wait for a long time most of the staff are very helpful Reviewed on: 31st May 2026

Followed a cancer diagnosis and lots of time off wor...

Followed a cancer diagnosis and lots of time off work with only statutory sick pay I got into a lot of debt to the point it made me ill. Step change were helpful, understanding and didn't judge me. They helped me set up a payment plan to clear my debts and dealt with my debt companies. I can't recommend them enough. Reviewed on: 31st May 2026

Found StepChange to be helpful and efficient in my d...

Found StepChange to be helpful and efficient in my dealings with them Reviewed on: 31st May 2026

An invaluable service

Highly Reccommended. Very helpful. Reviewed on: 31st May 2026

Life saver.

I was struggling with debt, working more to try to catch up until I suffered a breakdown. Then I found Stepchange and I am so glad I did Reviewed on: 31st May 2026

Don’t know what I would’ve than without their help

Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026

Found StepChange absolutely fantastic and supportive.

Found StepChange absolutely fantastic and supportive.I am now debt free after paying my debt with your help thanks Reviewed on: 31st May 2026

Being with step change changed myself and my family...

Being with step change changed myself and my family day to day life, was able to move on and pay all my house hold bills especially my mortgage, to be to keep a roof over my family’s head, also to be able to sleep at night, which was making me very poorly. I will never be able to thanks these people enough Reviewed on: 31st May 2026

Stress buster

They have a relatively straight forward process and are able to disentangle complex debts into a single sustainable repayment plan. Massive reduction in stress. Reviewed on: 31st May 2026

Absolute life saver.

Absolute life saver. Really helped me turn my life around Reviewed on: 31st May 2026

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