Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was really worried about phoning, everyone I’ve sp...

I was really worried about phoning, everyone I’ve spoken to were helpful and didn’t judge, I was put on a Debt management Plan. I’m so happy I took the courage to phone. They go through your finances and we agreed on an amount to pay the debt. Reviewed on: 8th May 2026

Life savers

StepChange have quite literally saved my life as I was at rock bottom with the worry and stress beforehand. Reviewed on: 8th May 2026

An always approachable team at the charity.

An always approachable team at the charity. Reviewed on: 8th May 2026

When i needed help , I got the advice and help I nee...

When i needed help , I got the advice and help I needed Reviewed on: 8th May 2026

Stepchange took away all my worries ,and dealt with...

Stepchange took away all my worries ,and dealt with my debts . and decided a plan of payments that I could afford . Very friendly staff. Which meant my interest was stopped on all my credit cards If I need to check on anything ,they will always give me solutions .Thoroughly recommended Reviewed on: 8th May 2026

Terrible advice - got me into very long term de...

Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid and tried to do the 'right thing'. I am very bitter towards this debt service one of the biggest mistakes in my life was to listen to them! Terrible experience and still paying for it now many years later. Reviewed on: 8th May 2026

Very helpful and non-judgemental.

Very helpful and non-judgemental. Makes me feel at ease with my financial issues. Reviewed on: 8th May 2026

I had debt that i didn't know what to do.

I had debt that i didn't know what to do. And stepchange save me Reviewed on: 8th May 2026

Amazing & helpful

Been with them years never a problem Reviewed on: 8th May 2026

Changed stress into stress-free options....

In a stressful situation they were so helpful, talked me through my options and helped me sort out my budget calmly with no judgement.. wouldn't hesitate to recommend Reviewed on: 8th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Money Wellness 4.89 from 6095 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub