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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange saved my life

Stepchange helped us turn things around after a period of unemployment and bad spending habits plunged us into almost £50k of debt in loans and credit cards. Their reassuring, sensible advice gave us a plan to work towards being debt free without having to live on the breadline. We still have about 3 years before we are debt free but every time we have a bit of spare money we pay towards our debts, reducing our balance slowly but surely. When i first spoke to Stepchange I was contemplating doing something very bad to myself. Now, I see a future and have a whole new attitude to money. Reviewed on: 8th May 2026

Everything is spot on.

Everything is spot on. Great service. I reckon, they are excellent. Reviewed on: 8th May 2026

Thanks to stepchange I have my life back and will al...

Thanks to stepchange I have my life back and will always be grateful to them. Reviewed on: 8th May 2026

I have been with step change the last 3 years and th...

I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solution Reviewed on: 8th May 2026

All communication really clear and explained .

All communication really clear and explained . All options given . Extremely easy to set up and use . Reviewed on: 8th May 2026

Stepchange helped me to manage my finances and took...

Stepchange helped me to manage my finances and took the strength and worry away Reviewed on: 8th May 2026

Well if your looking at getting advice on your debts...

Well if your looking at getting advice on your debts I can not recommend Stepchange enough for there honest impartial advice and help working with creditors to find a suitable plan to help get things back on track. They also won’t charge for there service which really helps when your already in debt. If you are considering talking to them I say go for it. Reviewed on: 8th May 2026

I was In debt as my boyfriend passed away , so I had...

I was In debt as my boyfriend passed away , so I had to go get help stepchange saved my life , they put all my debts together , and they are so helpful and kind , they are very sincere and helped my sort out all debts , stopped all interest , and I feel better in myself now , as no stress , thank you so much , anyone who needs help just go to them they are amazing , x Reviewed on: 8th May 2026

Financial helpful service

Very helpful and understanding staff . Reviewed on: 8th May 2026

Contact via email was perfect, I didn't want to be...

Contact via email was perfect, I didn't want to be repeating myself over and over. Their messages are always reassuring. Thank you, isn't enough. Reviewed on: 8th May 2026

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