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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Terrible advice - got me into very long term de...

Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid and tried to do the 'right thing'. I am very bitter towards this debt service one of the biggest mistakes in my life was to listen to them! Terrible experience and still paying for it now many years later. Reviewed on: 8th May 2026

Very helpful and non-judgemental.

Very helpful and non-judgemental. Makes me feel at ease with my financial issues. Reviewed on: 8th May 2026

I had debt that i didn't know what to do.

I had debt that i didn't know what to do. And stepchange save me Reviewed on: 8th May 2026

Amazing & helpful

Been with them years never a problem Reviewed on: 8th May 2026

Changed stress into stress-free options....

In a stressful situation they were so helpful, talked me through my options and helped me sort out my budget calmly with no judgement.. wouldn't hesitate to recommend Reviewed on: 8th May 2026

Complete Financial Support and Service - Guarenteed

From my first call to any call I could consistently see genuine service minded process, approach and a competent team who fully understand what finance mean and how it impact one's psychology and interest to live. Thank you all for your kind, passionate service and I will have no hesitation to recommend you to the ones in need indeed! Reviewed on: 8th May 2026

Smooth easy process, good customer service.

Smooth easy process, good customer service. Reviewed on: 8th May 2026

Sleep easier now.

Stepchange helped me out of a sticky situation and made me feel more relaxed in my situ Reviewed on: 8th May 2026

StepChange delivered appropriate advice the advice...

After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. They have been polite and helpful in telephone communication (only had one to ascertain if I needed further assistance very early in the process). All other correspondence once the way forward was agreed is through email, l still have control and send financial changes as required to maintain the affordable payment towards the plan, which also shares an expected end date. Reviewed on: 8th May 2026

StepChange was my lifesaver

I first contacted StepChange in 2024 because I was drowning in my debts. Interest rates were making it incredible difficult to make any progress at all. I provided all my creditor details to them, account info etc. They literally did the rest. They contacted all the companies that I owed money to, no interest is being charged now and I finally have a way out of debt with the DMP that was put in place. MY debt free date is in 2028, which would have been literally impossible if I had continued trying to manage it on my own due to the interest I was being charged. Thank you StepChange! Reviewed on: 8th May 2026

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