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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was in absolute despair until i turned to stepchange.

I was in absolute despair until i turned to stepchange. They have been a god send and without their help i dont think i be here now. staff are amazing and very understanding. Reviewed on: 8th May 2026

the staff helped me through a difficult time

the staff helped me through a difficult time Reviewed on: 8th May 2026

Amazing charity

An amazing charity who guides you on how to pay off your debt, but in a healthy way. Stepchange has really helped me sort out my finances, and debt and helped me live and pay off what I owe with no worry! Reviewed on: 8th May 2026

We have been with STEPCHANGE for years and we have a...

We have been with STEPCHANGE for years and we have always found them very understanding and give us the guidance that we need need Reviewed on: 8th May 2026

I was struggling and I phoned step change and they h...

I was struggling and I phoned step change and they helped me immensely I couldn't thank them enough Reviewed on: 8th May 2026

Great help

Stepchange has helped me so much reliable monthly payments and help any time needed Reviewed on: 8th May 2026

They are a great hard working non-profit organisation.

They are a great hard working non-profit organisation. They are not the fastest in responding but they are dedicated to helping you resolve your problems and here to make a profit our of peoples problems. Reviewed on: 8th May 2026

Step changed has helped me mentally as well as finan...

Step changed has helped me mentally as well as financially - however if tried emailing and adding another debt to the total since March and no one responds other than the creditor who’s chasing me for it Reviewed on: 8th May 2026

I am very grateful to StepChange for helping me with...

I am very grateful to StepChange for helping me with all my debts. I hope that more people can benefit from your excellent support. Thank you very much. Reviewed on: 8th May 2026

I found step change very helpful.

I found step change very helpful. They were very understanding and created a realistic solution for dealing with my money issues. I now feel I can sleep at night without worrying about how I am going to cope. I would recommend that anyone with financial issues should seek debt advice, and step change will help without making you feel guilt or shame about your situation. Reviewed on: 8th May 2026

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