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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Awesome people

So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025

So grateful for the help and the relief of stress go...

So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025

I was so overwhelmed and I didn’t even know where to...

I was so overwhelmed and I didn’t even know where to go or where to start after a really tough few years but stepchange made it so straightforward and easy and instantly put me at ease. Reviewed on: 23rd May 2025

Reliable and professional.

Reliable and professional. Always polite and accommodating Reviewed on: 23rd May 2025

Thank You So Much

Thank goodness I found you as I was at my whits end until your sympathetic and knowledgable staff helped sort things out. Non judgmental and always happy to help, StepChange has been a life saver. Reviewed on: 23rd May 2025

Very good service

Very good service, helped me get my finances back on track. Simply do a online budget and they sort everything out. Reviewed on: 23rd May 2025

Life changing decision

Having found myself in a horrible financial position with a huge debt, Stepchange made a massive impact on my life by helping me get my situation under control with a debt management plan. Reviewed on: 23rd May 2025

After being overwhelmed with debt I could not recomm...

After being overwhelmed with debt I could not recommend step change enough they are an excellent service don’t know what I would have done without them, They helped to organise my money and helped my mental health so much. Reviewed on: 23rd May 2025

Really helpful.

Really helpful. Saw me through all the options. Reviewed on: 23rd May 2025

Sympathetic to your situation, caring and helpful

Sympathetic to your situation, caring and helpful Reviewed on: 23rd May 2025

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