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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing charity

An amazing charity who guides you on how to pay off your debt, but in a healthy way. Stepchange has really helped me sort out my finances, and debt and helped me live and pay off what I owe with no worry! Reviewed on: 8th May 2026

We have been with STEPCHANGE for years and we have a...

We have been with STEPCHANGE for years and we have always found them very understanding and give us the guidance that we need need Reviewed on: 8th May 2026

I was struggling and I phoned step change and they h...

I was struggling and I phoned step change and they helped me immensely I couldn't thank them enough Reviewed on: 8th May 2026

Great help

Stepchange has helped me so much reliable monthly payments and help any time needed Reviewed on: 8th May 2026

They are a great hard working non-profit organisation.

They are a great hard working non-profit organisation. They are not the fastest in responding but they are dedicated to helping you resolve your problems and here to make a profit our of peoples problems. Reviewed on: 8th May 2026

Step changed has helped me mentally as well as finan...

Step changed has helped me mentally as well as financially - however if tried emailing and adding another debt to the total since March and no one responds other than the creditor who’s chasing me for it Reviewed on: 8th May 2026

I am very grateful to StepChange for helping me with...

I am very grateful to StepChange for helping me with all my debts. I hope that more people can benefit from your excellent support. Thank you very much. Reviewed on: 8th May 2026

I found step change very helpful.

I found step change very helpful. They were very understanding and created a realistic solution for dealing with my money issues. I now feel I can sleep at night without worrying about how I am going to cope. I would recommend that anyone with financial issues should seek debt advice, and step change will help without making you feel guilt or shame about your situation. Reviewed on: 8th May 2026

If you got stress contact Stepchange;

“StepChange were absolutely amazing during a very stressful time in my life. They treated me with kindness, patience, and zero judgement, and explained everything clearly so I could understand my options. The support they gave me helped me feel back in control financially and emotionally. I’m genuinely grateful for all their help and would highly recommend them to anyone struggling with debt or financial worries.” Reviewed on: 8th May 2026

All in all excellent staff, my only criticism is the...

All in all excellent staff, my only criticism is the online initial contact is a bit awkward for anyone who is not up to par with technology otherwise excellent. Reviewed on: 8th May 2026

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