Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Help with money worries

Step Change helped me in time when I had money worried and did not know what to do. They set up a payment plan for me and I'm currently repaying my debt. Reviewed on: 8th May 2026

StepChange has guided and supported us from despair...

StepChange has guided and supported us from despair to reassurance to optimism. We would not have stayed the course without their kindness, advice and professionalism. Reviewed on: 8th May 2026

They have really been supporting and help me to get...

They have really been supporting and help me to get out of debt and my life back on track Reviewed on: 8th May 2026

Stepchange is a lifeline when you need help

If it wasn't for Stepchange I don't know where I'd be now. They were a lifeline when I was in dire straits and remain so. They listen and provide much needed advice. I cannot fault them and wouldn't hesitate recommending them to others. Filing your information on the Stepchange portal is straightforward. Reviewed on: 8th May 2026

The discussion was very detailed and thorough, not f...

The discussion was very detailed and thorough, not feeling rushed at all. Various options were presented, and the most suitable solution was provided with realistic timelines for completion. Reviewed on: 8th May 2026

thank you

great advice,help and support with my debt problem,and finances,i went from worrying about my future to being at ease,would advise anyone with debt problems to contact stepchange. Reviewed on: 8th May 2026

StepChange helped me when I was struggling.

StepChange helped me when I was struggling. No criticism and professional throughout the whole process, I really couldn’t have got through without their help Reviewed on: 8th May 2026

Excellent service.

Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

StepChange: An amazing service and life saver.

StepChange can be regarded as responsible for saving me from many financial difficulties that worried me, and my family, seriously. Fantastic advice and actions from the excellent agents has afforded me a more settled life for many years. This is an amazing service and I remain so grateful to all connected with StepChange. Reviewed on: 8th May 2026

StepChange are a game changer

Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything that is my responsibility to deal with, like bills. Reviewed on: 8th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2141 reviews
Debt advice
from Money Wellness 4.89 from 6473 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub