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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

I have found stepchange absolutely brilliant as bein...

I have found stepchange absolutely brilliant as being in debt can come with humiliation and embarrassment for getting in such a predicament. Step change as helped me get back on track with paying my debts with no judgement whatsoever.I am so grateful that they are around.and helping me to become debt free Reviewed on: 23rd May 2025

Excellent team of angels

I was in a desperate situation and alone. I made a call and was. Very distressed. The person i spoke to was calm and gentle and treated me with care and compassion. Chatted with me once i was comfortable started to help me see things in perspective. I came off that call feeling hope. They have gone through everything with me. Full explanation of what i needed to do. Helped me budget. Always patient and kind. I am here today because they helped me. Reviewed on: 23rd May 2025

A God Send

Very professional. They gave me hope and I was not made to feel guilty for getting myself into a financial mess. Offered practical solutions. Gave me peace of mind going into the future. I wish I’d known about this charity earlier but thank goodness I found them Reviewed on: 23rd May 2025

Less worry

I don't know what I would of done without you.very polite and experienced staff and so willing to give good advice to make the worry lesser .thank you Reviewed on: 23rd May 2025

Fantastic company.

Fantastic company. They have really help me out of a mess. Always lovely on the phone, nevermore you feel bad about any of it. I have recommended them to lots of people who I have spoken too about debts. Reviewed on: 23rd May 2025

Step change helped me from feeling there was nothing...

Step change helped me from feeling there was nothing I could do to offering myself help and advice it was such a weight off my shoulders Reviewed on: 23rd May 2025

Pick up the confidence and call..

It was so easy to sort once I picked up the confidence to call. You but my mind at easy and broken everything down to easy payments. It did take 23 years to pay back all my debts but I did it. With a budget plan I could afford. It was easy to change if my circumstances changed. Loved the online account. So I could see my dept decreasing every month. Also I could do my yearly review on there as well. But I knew if I was stuck with anything I call in person as well. Fantastic support would tell anyone to call for advice and help with step change 100% of the time. They will never judge you and make you feel there is no way out of dept eventually. Like is it took me 23 years but I did it and so can you. Reviewed on: 23rd May 2025

Always helpful and informative when contacting the...

Always helpful and informative when contacting the provider Reviewed on: 23rd May 2025

I consitently felt unjudged, heard, reassured and su...

I consitently felt unjudged, heard, reassured and supported by SC Reviewed on: 23rd May 2025

I was in a desperate situation, with no clear way out.

I was in a desperate situation, with no clear way out. StepChange was recommended to me by one of my creditors. From the first few words on the telephone I felt there actually was a genuine light at the end of a very long, very dark tunnel. My only regret is that I didn't know sooner how helpful they could be. Reviewed on: 23rd May 2025

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