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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Supportive, friendly and non judgemental

I found myself with debts (one particularly large) after separation and StepChange supported me to pay off my creditors with sensible advice and without judgement. The people I’ve spoken to have always been friendly and understanding during tough times. Reviewed on: 7th May 2026

I had several lender chasing me for money during my...

I had several lender chasing me for money during my health crisis, stepchange help me sort out a monthly payment, provided useful information and helped me get back on track which helped my mental health recover. Reviewed on: 7th May 2026

Great help less stress

They have been a great helping me manage my debts and reduce my stress massively Reviewed on: 7th May 2026

Brilliant always good at responding also actually sa...

Brilliant always good at responding also actually saves peoples lives Reviewed on: 7th May 2026

Brilliant service if your worried about your debt

StepChange have been brilliant sorting all our finances and supportive if we have to phone them about a creditor. They have give us peace of mind because it can be stressful trying to cope with our debt but we feel so much better now. StepChange have dealt with everything we can’t thank them enough! Reviewed on: 7th May 2026

The customer support was brilliant

The customer support was brilliant at the time I applied and us still ongoing Reviewed on: 7th May 2026

Stepchange helped me so much that removed a very str...

Stepchange helped me so much that removed a very stressful situation . Such a relief Reviewed on: 7th May 2026

Lifesavers

Saved my Life, so reassuring, calm and helpful, Thank you Reviewed on: 7th May 2026

Because of StepChange I am living peacefully.

Because of StepChange I am living peacefully. Lessened my stress. Reviewed on: 7th May 2026

You people have given me my life back

You people have given me my life back Reviewed on: 7th May 2026

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