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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18574 reviews)

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4.92

Based on 18,574 reviews, last reviewed 5th Jun 2026

185250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Stepchange In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my deb... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18574)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I would like to express my sincere gratitude to Step...

I would like to express my sincere gratitude to StepChange for guiding me through my financial difficulties. They organized my processes perfectly and provided top-tier professional mediation. What truly made a difference was their warm and friendly communication throughout the journey. Thank you so much for your outstanding support. Reviewed on: 29th May 2026

My life changed when I had spoken to stepchange they...

My life changed when I had spoken to stepchange they made life more easier and I had loads of advice Reviewed on: 29th May 2026

Stepchange is a great charity...

Stepchange has really helped me by setting up my debt management plan. I’m now confident that my debts are being paid off whilst having enough money to live on. Reviewed on: 29th May 2026

good experience with step change

good experience with step change Reviewed on: 29th May 2026

After losing my job through the pandemic I felt I wa...

After losing my job through the pandemic I felt I was the only one who was in deep financial trouble. Speaking to step change and just listening to my problems and I must say my god they were very understanding and made me realise I’m not the only one out there. Came up with a plan which I could afford and they would deal with the creditors which took a huge pressure from myself. Step change were and are a saviour and thank their kindness and support given through a situation I thought I’d ever have to go through at my age. Reviewed on: 29th May 2026

I can see a future again

I was in a desperate situation and then learnt about Step Change. the shame and desperation has since disappeared. I can see a future now Reviewed on: 29th May 2026

Stability at a time of crisis

They are calm and reassuring even when you are at your whits end. Always there to listen and help Reviewed on: 29th May 2026

I wasn't aware of step change,I did owe olot to cred...

I wasn't aware of step change,I did owe olot to creditors. The hardest part was ringing up and speaking to someone. The staff are very professional and guided me through. Reviewed on: 29th May 2026

The Debt Advice

The staff are very friendly and supportive towards any issues that I had. Made to feel less stressed about debt. Highly recommend the way in which they helped me. Reviewed on: 29th May 2026

Debt management

I was in a dark place with overwhelming debts, when i first contacted stepchange , they wasnt judgemental and from the first initial call made me feel that my circumstances can be sorted Reviewed on: 29th May 2026

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