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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

No more "less than friendly" letters and phone calls.

Prior to adopting Step Change i was in that downward spiral of stress and anxiety, sleepless nights and constant worry. Messages going to debt collectors. Endless, less than friendly letters and telephone calls. Step change stopped all that instantly, organising my finances and making a plan. They communicated the plan to debtors so no more negative post and letters. One carefully calculated payment to StepChange each month and no more hassle. I have a year left and i will be debt free! I'm very gratefull. Reviewed on: 7th May 2026

took the anxiety out of paying my debts

took the anxiety out of paying my debts Reviewed on: 7th May 2026

I was being traumatised with the debt owed but step...

I was being traumatised with the debt owed but step change really lightened my burden and with ease I have paid two third of it and I am sure that the remaining will not be a problem thanks to step change coming in at the crucial moment Reviewed on: 7th May 2026

Debt Management

The helped me sort out my debts into a manageable amount to pay Reviewed on: 7th May 2026

Its easier than you think to get peace of mind.

Very easy to talk to took me through everything step by step, when unexpected expenses occured negotiated with debtors and stopped me worrying. Thoght I was trappped for years now I have just under 2 years of the 3 quoted to go before I am debt free. When car was needing replacement I was still able to get finance externally to replace it. Reviewed on: 7th May 2026

Very helpful and understanding staff.

Very helpful and understanding staff. Reviewed on: 7th May 2026

Debt advice

Helped me sort out debt repayment plan and when I have any questions very helpful in sorting out the problem Reviewed on: 7th May 2026

To think clear again.

On joining Step Change, it did take a huge worry off my mind, once finding myself in this situation, i didnt know where to turn, one of my debters told me about StepChange and i was able to think clearly again. They are very informative and non judgemental, if you dont underdstand anything they will explain to you..im just so glad i went to them...... Reviewed on: 7th May 2026

Thank you

Best decision i ever made. Customer service is excellent. Always there when I need advice. Reviewed on: 7th May 2026

Stepchange saved my life, and i mean that.

StepChange made it so easy after months of worry and drawing off credit cards to pay my depts and bills, now i pay what i can afford. Reviewed on: 7th May 2026

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