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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Definitely Recommend!

They have been a life saver at a time when we needed it most. The cost of living crisis has taken a massive hit on our lives and without StepChange I don’t know where we would be. Reviewed on: 23rd May 2025

I am writing to confirm stepchange help me when I ha...

I am writing to confirm stepchange help me when I have problem with my health and I could not have ienough income to pay credit cards and all my debit .they did excellent manage for my budget and maje my mind peace and no pressure when I am in long treatment Reviewed on: 23rd May 2025

From day one I was given very useful advice.

From day one I was given very useful advice. The relief of "handing over" my problems to someone more qualified than me was amazing. Everybody I spoke to was friendly, helpful and compassionate. There is no judgement, just reliable information and help for the next step. The annual reviews have really helped me keep on top of my debts and I will be clear from debt a little earlier than originally forecast. Customer service is excellent. If you are still pondering - pick up the phone today and get in touch with some really nice people. Reviewed on: 23rd May 2025

Help to clear my debts

I got a lot of help everytime was needed from the beginning until the end. They helped me on the begging with my whole plan to be affordable for me to pay. Reviewed on: 23rd May 2025

I was in a deep depression at the time and couldn't...

I was in a deep depression at the time and couldn't see a way out then i rang step change and never looked back I can honestly say If it wasn't for them god knows what I would have do ne I cannot thang them enough thank you Reviewed on: 23rd May 2025

Stepchange ease your fears and provide great solutio...

Stepchange ease your fears and provide great solutions to your debt problems. Good advice and planning combine to solve all debt problems you may have and they suggest a practical repayment scheme suitable for your needs whilst helping you pay back your debts. Reviewed on: 23rd May 2025

excellent service

excellent service, all really friendly and patient staff, would definitely recommend them to any and everyone Reviewed on: 23rd May 2025

Amazing staff and kept me updated at all times

Amazing staff and kept me updated at all times Reviewed on: 23rd May 2025

I don't know what we would have done without StepCha...

I don't know what we would have done without StepChange. We were drowning in debt due to customers not paying us in our business and the bank pulling the plug. I would be in a mental hospital if not for them and my faith. Reviewed on: 23rd May 2025

I don't know where I would have been without step ch...

I don't know where I would have been without step change they contacted all of my lenders sorted out all of my payments took away all my stress and worry and at last I could sleep at night Reviewed on: 23rd May 2025

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