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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Immediate relief, peace, and reduction in stress

Getting into a DMP with StepChange has been life-changing. It's turned a horrible, stressful financial situation into one where I feel in control and hopeful. Our advisor walked us through the whole process step by step. They've also undertaken communications with all the companies we owed money to, which is a big weight off my shoulders. Even when things were very difficult midway through the DMP, we were able to adjust our payment down for a while. The flexibility has been great. Reviewed on: 7th May 2026

Good all round service all staff so very helpful at...

Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026

Debt is such a worry not knowing where to turn Stepc...

Debt is such a worry not knowing where to turn Stepchange is amazing a massive weight was lifted when i spoke to them and my debt was sorted out . Reviewed on: 7th May 2026

I was overwhelmed by my debt.

I was overwhelmed by my debt. Stepchange made it easier for me by contacting all my creditors and sorting out my payment plan to them. Reviewed on: 7th May 2026

My saver

Absolutely God send help me get on the way to being debt free if it wasn't for step change don't know we're we would be Reviewed on: 7th May 2026

Very Efficient with advice along with step by step g...

Very Efficient with advice along with step by step guidance to support and set up procedure to your Debt management. Reviewed on: 7th May 2026

Excellent service Really helpful.

Really helpful. Made me feel better. Great service Reviewed on: 7th May 2026

There’s always path and step change was that path

Was made redundant and bills were piling up, was at point of not wanting to live then step change help me a lot and got my finances on path that became manageable Reviewed on: 7th May 2026

StepChange offered me hope and helped me get my fina...

StepChange offered me hope and helped me get my finances back in order. Great staff. Reviewed on: 7th May 2026

StepChange took all the the money worry and stress a...

StepChange took all the the money worry and stress away from me. Every person I have spoken to have been so helpful and had empathy for my siuation. I am gradually becoming debt free with a DMP. Reviewed on: 7th May 2026

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