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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I have been saved by the Debt management plan that t...

I have been saved by the Debt management plan that they have been able to arrange for me. I was drowning in debt. Now I am in a much more manageable place. Reviewed on: 7th May 2026

Very helpful

I did everything online and they help me sort everything out which was sa big weight off my shoulders. Reviewed on: 7th May 2026

Very Helpful And Take Away A Lot Of Worries

Everyone, except for one notable exception, has been helpful, professional and reassuring. Reviewed on: 7th May 2026

Very friendly and helpful stafff

Very friendly and helpful stafff Reviewed on: 7th May 2026

Fantastic experience very helpful and put my mind at...

Fantastic experience very helpful and put my mind at ease Reviewed on: 7th May 2026

Step Change helped me out of a financial crisis

Step Change helped me out of a really worrying financial predicament of which I am almost clear! Reviewed on: 7th May 2026

A very caring service, with a light touch.

I have been helped by Stepchange through a difficult financial period, which is not over yet. Their service and their care is first class. Reviewed on: 7th May 2026

Understanding

Everyone is so kind and understanding when on the telephone. The website is easy to use Reviewed on: 7th May 2026

I have found stepchange very helpful and very unders...

I have found stepchange very helpful and very understanding Reviewed on: 7th May 2026

Really Helpful

I had just got out of a relationship and had credit cards taken out in my name Step-change made it easy and comfortable to start to tackle the debt and pay at a pace that worked for me. They afforded me a level of protection against the debt companies so its easier to get things sorted with extra pressure. Overall a great service. Reviewed on: 7th May 2026

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