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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful

I did everything online and they help me sort everything out which was sa big weight off my shoulders. Reviewed on: 7th May 2026

Very Helpful And Take Away A Lot Of Worries

Everyone, except for one notable exception, has been helpful, professional and reassuring. Reviewed on: 7th May 2026

Very friendly and helpful stafff

Very friendly and helpful stafff Reviewed on: 7th May 2026

Fantastic experience very helpful and put my mind at...

Fantastic experience very helpful and put my mind at ease Reviewed on: 7th May 2026

Step Change helped me out of a financial crisis

Step Change helped me out of a really worrying financial predicament of which I am almost clear! Reviewed on: 7th May 2026

A very caring service, with a light touch.

I have been helped by Stepchange through a difficult financial period, which is not over yet. Their service and their care is first class. Reviewed on: 7th May 2026

Understanding

Everyone is so kind and understanding when on the telephone. The website is easy to use Reviewed on: 7th May 2026

I have found stepchange very helpful and very unders...

I have found stepchange very helpful and very understanding Reviewed on: 7th May 2026

Really Helpful

I had just got out of a relationship and had credit cards taken out in my name Step-change made it easy and comfortable to start to tackle the debt and pay at a pace that worked for me. They afforded me a level of protection against the debt companies so its easier to get things sorted with extra pressure. Overall a great service. Reviewed on: 7th May 2026

They save my life

When I was lowest poin of my life step change they save me without hesitation, and 8 can not thank enough. Reviewed on: 7th May 2026

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