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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Does Exactly What You Need.

Helped me transform nightmare into manageable situation. One of the most important things for me was that they are totally non-judgemental. Communication excellent not endless but always if there was any change. Really felt that the advisor was on my side. Don't doubt take that step. Reviewed on: 7th May 2026

I have been working with Step change for nearly 2 ye...

I have been working with Step change for nearly 2 years and they have made it possible to sleep at night without constantly worrying about money matters Reviewed on: 7th May 2026

Stepchange has changed my life!

Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe again. Reviewed on: 7th May 2026

Annual review of my Income and Expenditure enables...

Annual review of my Income and Expenditure enables my Advisors to match my plan to my financial situation to reduce stress, pressure and depression. Reviewed on: 7th May 2026

Stepchange has been amazing for me over the years ve...

Stepchange has been amazing for me over the years very helpful and understanding Reviewed on: 7th May 2026

Very helpful re my debts and great customer service...

Very helpful re my debts and great customer service too. Great advice as to how they can help you come to a plan suitable for you. Highly recommended Reviewed on: 7th May 2026

Life saver

My marriage split up and I was left In a lot of debt, everyone I have spoken to has been so helpful and never judged me, I’ve been paying for 6 years and I have 1 more to go then I am done, can thank step change enough for what you have done Reviewed on: 7th May 2026

StepChange have helped me so much.

StepChange have helped me so much. They are very good at what they do and I'm grateful for the difference they've made to my life. They took the worry and stress away. Reviewed on: 7th May 2026

Highly recommend StepChange.

Highly recommend StepChange. Please don’t be afraid of contacting. Everyone you speak with are professional, very caring, empathetic with all your worries, difficulties all your feelings. I’ve personally gone through I’m sure what you are/ have! Don’t leave it to long, don’t bury your head, I can and will reveal I did… now I’m so happy that I’ve been helped, assisted by everyone, plus with all my issues!! Please make that call!! You will not regret it!! Reviewed on: 7th May 2026

They really help me get on top of my debts really he...

They really help me get on top of my debts really helpful Reviewed on: 7th May 2026

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