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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saving.

Life saving. During a desperate time when I could see no way out of my situation, the team at StepChange helped give me hope and come up with a plan. I will forever be grateful to these incredible people. They are calm, professional, informative and to me… they were life savers as I could not see a way out. I am now almost debt free and my mental and personal health has been restored due to the help these people gave me. They dealt directly with the banks I owed money to and gave me a step by step plan on how to become debt free. The words to properly thank these people for what they have done, do not exist. I will be eternally thankful. Reviewed on: 30th May 2026

I got my myself into a bad financial situation with...

I got my myself into a bad financial situation with repayment loans and credit cards. I contacted stepchange who gave me a form to fill in listing all your debts and your income and they pretty much take over and contact all your creditors. Reviewed on: 30th May 2026

Always absent service, always there to help

Always absent service, always there to help Reviewed on: 30th May 2026

Helped me when I needed it the most friendly staff a...

Helped me when I needed it the most friendly staff and got me sorted out quickly Reviewed on: 30th May 2026

Helpful Service

I thought I was stuck but Stepchange helped me a lot. Reviewed on: 30th May 2026

StepChange help you to get through hard times

At a very low point, I found StepChange and they were so reassuring and helpful in setting up my DMP. The process is straightforward and very dynamic, as you can update your budget at any time to reflect changes. I get monthly statements and they are only a phone call away if you have any concerns or questions . Reviewed on: 30th May 2026

Very comprehensive advice and help.

Very comprehensive advice and help. Covered all aspects of my financial difficulties. Extremely helpful advice of how to request creditors for forbearance. The Debt Management plan was easy to understand and very thorough. Additional assistance by phone was very understanding and productive. Reviewed on: 30th May 2026

Financial struggles and stress taken away.

I was struggling financially and very stressed after a difficult divorce and having to set up a new home. I contacted StepChange and they have been amazing, they took all the stress away and I'm looking forward to be debt free. Reviewed on: 30th May 2026

Absolutely amazing support and service.

Absolutely amazing support and service. Step change massively helped me during tough times. Everyone who needs help and support should contact Step Change, because it will change your life. Reviewed on: 30th May 2026

Super friendly staff sorted my debts out

Super friendly staff sorted my debts out Reviewed on: 30th May 2026

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