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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18205 reviews)

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4.92

Based on 18,205 reviews, last reviewed 28th May 2026

167550% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Incredible service Have been receiving an incredible and deeply informative support from StepChange, without feeling judge. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18205)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good to sleep at night

So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026

Hope for the future

They take all circumstances into consideration and very helpful, they have given us a chance for a better life and a better future. I would always recommend Step Change as an option Reviewed on: 27th May 2026

Help me to be debt free with easy to manage installm...

Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026

Stepchange is really great.

Since I joined with Stepchange I am very much relaxed and peace in mind. Reviewed on: 27th May 2026

Supportive & understanding

Been with them from day 1 and they helped me set up my DMP. A little more information and support if you're in a position to make offers to your creditors would be fantastic....available to discuss things on phone, most stuff sorted on-line. Very non- judgemental. Reviewed on: 27th May 2026

I’ve found some staff very helpful and others judgem...

I’ve found some staff very helpful and others judgemental. Reviewed on: 27th May 2026

Very helpful staff .

Very helpful staff . They go out there way too help people in need well done StepChange Reviewed on: 27th May 2026

Emotional Intelligence

The emotional intelligence and caring attitude of all staff is incredible. Always knowledgeable, helpful, reassuring, and non-judgemental. Reviewed on: 27th May 2026

Really easy to deal with and helps with peace of min...

Really easy to deal with and helps with peace of mind when you feel in a hole Reviewed on: 27th May 2026

Helped me with my mental health!

I’ve been helped out and it’s took a huge weight off my shoulders and i’ve already recommended to family i know that are also struggling Reviewed on: 27th May 2026

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