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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant People.

I was not in a good place before taking the plunge to call Step Change, The lady I spoke to put me at ease and and helped me out so much. I do not think I would be here today without their help. Reviewed on: 7th May 2026

Stepchange really helped me get my finances under co...

Stepchange really helped me get my finances under control, the process was very straightforward and has helped me immensely. I feel so much better about my finances. I only wish I would have been in touch with them sooner. Reviewed on: 7th May 2026

Very good customer service, friendly and very profes...

Very good customer service, friendly and very professional. Reviewed on: 7th May 2026

Amazing organisation that helped me on my hardest ti...

Amazing organisation that helped me on my hardest times to take control of my life and finances. Reviewed on: 7th May 2026

Don't be afraid to call Stepchange for advice

I couldn't see a way out of my debt situation. Once I had the courage to call Stepchange they assured me I wasn't alone and offered me excellent advice on the options available to me to move forward. Once my choice was made Stepchange continue to manage the process with regular review. Amazing group of people Reviewed on: 7th May 2026

Amazing support, clear guidance and professional staff.

Amazing support, clear guidance and professional staff. Helped me to organise and restriction finance so well. Reviewed on: 7th May 2026

I was absolutely desperate when I went to StepChange...

I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name only, and I thought I was going to lose my home. They helped me to work out a realistic budget, which meant I did not have to go without and could cover all household bills, food shopping, etc, before making payment to my creditors. I should be debt-free in approximately two years and I'm so grateful that I found this company when I did. Reviewed on: 7th May 2026

Wouldn't have done without their help.

Wouldn't have done without their help. Reviewed on: 7th May 2026

From suicidal to having hope

When I first contacted StepChange I was feeling suicidal. I couldn’t see a way out of my situation. They turned it around completely. The people I spoke with were so helpful and supportive and totally non-judgmental. They then provided a solution go my problem which meant I could begin to pay my debt and breathe more easily. Reviewed on: 7th May 2026

New beginning

Step change has changed my life , I can sleep at night and I’m starting to be happy within myself Reviewed on: 7th May 2026

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