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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step change save my life this is the best I...

Step change save my life this is the best I done Reviewed on: 7th May 2026

A very satisfying experience.

I have found StepChange to be a very organised and professional company. They organised my debts into affordable interest free monthly payments and dealt with my creditors from the word go. It took 14 years, but I am now debt free and I aim to keep things that way. Reviewed on: 7th May 2026

Step change has taken all the worry away from my sit...

Step change has taken all the worry away from my situation and made me cope with debts Reviewed on: 7th May 2026

Made my life less stressed

These guys are great. It really is effortless and stress free to set up. I was quite anxious about asking for help but there really is nothing to be worried about. If you are in debt and need help, don’t waste time. Just do it and see how amazing this service is. Reviewed on: 7th May 2026

I lost my job 5 years ago though I'll health which w...

I lost my job 5 years ago though I'll health which was a big shock as I was only 59 , I had built up a large debit though gambling etc, so I had to face up to the mess I was in and worse thing was I had to tell my wife , I then went on a downhill and end up at doctors in tears and a right mess ,my doctor told me about step change. I CAN SAY AFTER THE FIRST PHONE CALL I T TOOK THE PRESSURED OFF THEY WERE SO Helpful AND POLITE AND NON Judgemental THEY MADE ME FEEL BETTER ABOUT MYSELF AND FOR THE LAST 5 YEARS THEY HAVE ALWAYS BEEN HELPFUL AND HAS HELP ME THOUGH THIS ROUGH TIME Reviewed on: 7th May 2026

The best

They have been there for me when I’ve needed it the most Reviewed on: 7th May 2026

3 years ago I was unsure which way to turn it was s...

3 years ago I was unsure which way to turn it was swimming in debt always afraid to answer the phone or front door due to collection agency or bailiffs. A close family friend recommended a simple phone call to step change and from there the rest is history From the start they was friendly and professional went thru my mountain of debt and my income plus the outgoings and come up with a plan to help. I am pleased to say on the home stretch will only 15 months left until I am debt free and without the help from step change I would probably be still bearing my head in the sand hoping it will all go away Reviewed on: 7th May 2026

Been very helpful, during the most stressful time in...

Been very helpful, during the most stressful time in my journey Reviewed on: 7th May 2026

Simple easy to communicate.

Simple easy to communicate. Clear stateme ts show the progress of debt reduction. Reviewed on: 7th May 2026

Helpful first step for managing debt

StepChange provided a clear and easy-to-follow process for reviewing debt and household finances. The online budget tool helped us understand where money was being spent and showed the available options in a structured way. The information was helpful and the system explained the different debt solutions clearly, especially the Debt Management Plan option. It was also reassuring that they considered vulnerability and health circumstances during the assessment. Reviewed on: 7th May 2026

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