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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpful and so easy to set things up its been a...

Very helpful and so easy to set things up its been a massive weight lifted for me Reviewed on: 7th May 2026

Thank you

Overall, my experience with StepChange has been positive. I found the service helpful, supportive, and friendly during a very stressful time, and I am grateful for the support I received. However, there was one telephone conversation that left me feeling quite upset afterwards. During the call, the customer service adviser spoke in detail about her own personal circumstances, including having four children, working two jobs, and also receiving Universal Credit. While I understand she may have been trying to relate or reassure me, I personally found the conversation difficult because everyone’s circumstances are different, and it left me feeling quite low and uncomfortable after the call. I do appreciate the support StepChange provides overall, but I feel it is important that customers are able to discuss their financial situations without feeling compared to someone else’s personal circumstances, as people can already feel vulnerable when reaching out for help. Reviewed on: 7th May 2026

help me get back in control of my debt don't bury yo...

help me get back in control of my debt don't bury your head in the sand thinking it will go away reach out for help sooner rather than later will be externally grateful for the help and support Reviewed on: 7th May 2026

very helpful took away the worry

very helpful took away the worry Reviewed on: 7th May 2026

I had the most awful year struggling with paying my...

I had the most awful year struggling with paying my loans following a massive and unexpected change in my circumstances. In a conversation with my bank, it was suggested I should seek advice from StepChange. I did (reluctantly) but the outcome was better than I expected and, thanks to the advice and support I received, I no longer receive threatening letters and my finances are back under control and I live my life normally without the constant worry that used to plague me throughout every waking moment. Do not hesitate to seek advice and get things in perspective. Reviewed on: 7th May 2026

Stepchange have taken away the worry that goes along...

Stepchange have taken away the worry that goes along with being in debt. They are easy to contact and have been there every step of the way with good advice. Reviewed on: 7th May 2026

From start to finish it was extremely easy.

From start to finish it was extremely easy. Spoke on the phone and again was extremely helpful and friendly and sorted everything out relatively quickly. Wish I had done this sooner. Reviewed on: 7th May 2026

I was desperate in debt no way to pay them off and t...

I was desperate in debt no way to pay them off and there are some companies you just don't want to deal with. Step change are professional, caring make sure you have funds to meet all the things you need then sort out what you can afford and they contact the companies involved and it removes a large weight from your shoulders and minds. Thanks so much Reviewed on: 7th May 2026

I have been with stepchange for a while and I would...

I have been with stepchange for a while and I would recommend them to any one who might need help.i will be finished with them in november 27. Reviewed on: 7th May 2026

Stepchange have always been helpful, friendly and ac...

Stepchange have always been helpful, friendly and accommodating. Reviewed on: 7th May 2026

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