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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A new start

StepChange helped me through a difficult time after losing my partner. I'd run up substantial debt in caring for my partner over her last few years and my anxiety was through the roof! Stepchange stepped in and handled a restructuring of my debt and a single, affordable payment per month Reviewed on: 23rd May 2025

Very helpful and helping to fill out the budget .

Very helpful and helping to fill out the budget . Reviewed on: 23rd May 2025

Well worth your time

I was told about Step change by a friend and was dubious, but a little time invested looking into it paid off: I was able to clear a significant debt when I couldn't see another way out. It also made me look at my spending in detail and be more realistic about what I could and couldn't afford. Reviewed on: 23rd May 2025

Very good experience I had with step change

Very good experience I had with step change Reviewed on: 23rd May 2025

Sleep better, call StepChange

Very helpful and put my mind at rest as soon as I started speaking to someone about my debts. Reviewed on: 23rd May 2025

Empathetic staff.

Empathetic staff. Non judgemental and kind. Reviewed on: 23rd May 2025

Excellent service.

Excellent service sorted all my club out with peace of mind with her to recommend this company five stars Reviewed on: 23rd May 2025

Amazing customer service , very helpfull , really ea...

Amazing customer service , very helpfull , really easy simple service , they help take the stress away and get you back on track and feel like your back in control . Reviewed on: 23rd May 2025

Excellent service

Excellent service, thought the world was against me till I talked to Step Change Reviewed on: 23rd May 2025

Simple and helpful advice

Simple and helpful advice led to a dmp that suits me. Reviewed on: 23rd May 2025

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