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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Things were really tough for me and they took the st...

Things were really tough for me and they took the stress and strain out of my situation Reviewed on: 23rd May 2025

Very good and helpful

Very good and helpful attentive.and helped me through financial aid Reviewed on: 23rd May 2025

Great service lovely people easy to talk to

Great service lovely people easy to talk to Reviewed on: 23rd May 2025

First class.

First class. I have nothing more to add Reviewed on: 23rd May 2025

Just What I Needed...

Stepchange really helped me cope with the loss of my lovely wife n being unable to understand my money problems Reviewed on: 23rd May 2025

Our account with Stepchange

The initial interview was handled very professionally and we ended up with a very acceptable state of affairs. Reviewed on: 23rd May 2025

I was at the point of doing something to get away fr...

I was at the point of doing something to get away from my debt, I was very low and depressed. I contacted step change and they have helped me and stop me doing something daft Reviewed on: 23rd May 2025

Helpful and well managed

I've come to StepChange for debt management advice and they were helpful and managed the matter well Reviewed on: 23rd May 2025

Thanks StepChange!

Stepchange manage everything for me, taking away the anxiety and being patient and communicating empathetically with me where I have had difficulty making payments. Couldn't recommend enough! Reviewed on: 23rd May 2025

Make me feel comfortable when I call, very helpful...

Make me feel comfortable when I call, very helpful and very good knowledge Reviewed on: 23rd May 2025

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