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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Really easy to use and saved my mental health.

Really easy to use and saved my mental health. I had got my self in a state with my finances and was stuck with what to do, somebody suggested Step Change, and I found the whole experience great you can do it all on line, which for me was brilliant as found it embarrassing to speak to people about it and usually got upset if I did. Great service and can not thank them enough they deal with all your creditors for you which itself can be very stressful. Not out of the woods yet, but sleeping better and alot less stressed about it. Thank you so much Reviewed on: 7th May 2026

Use stepchange. You won't regret it!

This is a fantastic service. Being a charity, they are concerned about helping you, not making a profit. They help find the solution that's *right* for you, not what makes them money. They're really helpful on the phone, with a great deal of compassion. When i started, I was getting a little desperate, and it felt like a great weight had been lifted. Now, about halfway through my plan, I can finally see light at the end of the tunnel. Reviewed on: 7th May 2026

Just get on with it, speak to them and don't hesitate

Have never had any issues with them although sometimesneed to get a little extra knowledge from them before making a decision Reviewed on: 7th May 2026

A fantastic service with a competent and helpful team

A fantastic service with a competent and helpful team Reviewed on: 7th May 2026

Great service

Great service. Very easy to communicate. It helps me a lot to spread money into small amounts. I would definitely recommend Reviewed on: 7th May 2026

Great service and friendly people who are supportive

Great service and friendly people who are supportive Reviewed on: 7th May 2026

A life changer

At the start I was buried in debt, yes, it takes a while but I can now see the light at the end of the tunnel. Working with Stepchange has changed my life. Reviewed on: 7th May 2026

Informative and reassuring.

Informative and reassuring from first contact and throughout the plan. Reviewed on: 7th May 2026

RESPECKFUL TO YOU WHEN RING UP

THEY WELL HELP YOU AND ARE VERY NICE TO TAKE TO WHEN YOU NEED HELP Reviewed on: 7th May 2026

Help is always welcome

There are on point when is down to money matters and also very flexible in debt management payments totally happy with the way the market works Reviewed on: 7th May 2026

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