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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

A life changer

At the start I was buried in debt, yes, it takes a while but I can now see the light at the end of the tunnel. Working with Stepchange has changed my life. Reviewed on: 7th May 2026

Informative and reassuring.

Informative and reassuring from first contact and throughout the plan. Reviewed on: 7th May 2026

RESPECKFUL TO YOU WHEN RING UP

THEY WELL HELP YOU AND ARE VERY NICE TO TAKE TO WHEN YOU NEED HELP Reviewed on: 7th May 2026

Help is always welcome

There are on point when is down to money matters and also very flexible in debt management payments totally happy with the way the market works Reviewed on: 7th May 2026

I have been a client of step change for over 10 year...

I have been a client of step change for over 10 years clearing and embarrassingly large debt. I cannot recommend them enough. They have made my journey so easy. I really could not have done it without them. Highly recommended Reviewed on: 7th May 2026

Amazing!

Step Change were there when I needed them! I don't know where I would be without them... Excellent, I would recommend 100% :) Reviewed on: 7th May 2026

Gold lifesaving award.

At my age I didn't expect to find myself needing this sort of help, the step change guys treat me with respect and were very courteous and manage to sort my problems with great efficiency. Reviewed on: 7th May 2026

Very good debt management.

Since I've been with step-change, they are very supportive towards my creditors. I have not been let down by step-change. They are excellent. My debts was managed well. Reviewed on: 7th May 2026

Have been extremely helpful with my situation

Have been extremely helpful with my situation Reviewed on: 7th May 2026

The best

Peace of mind to restart your life Reviewed on: 7th May 2026

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