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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional and helpful people.

I received help that allowed me to start over, very friendly and non-judgmental service. I highly recommend it. Reviewed on: 30th May 2026

Don’t stress get in touch

I was very worried about my debts I thought I can’t pay them and the stress off contacting them all I rang StepChange and we went through all my income out goings and helped create a plan that was good for me and they’re still helping me I get regular emails and if I’m struggling or any changes I just go on my account and tell them and they’ll work with me Reviewed on: 30th May 2026

Take the leap and give them a call

I was so worried. A change in circumstances meant I found myself in 28k of debt. I ended up making myself ill and a friend suggested stepchange. They were nothing short of amazing! They reassured me and worked with me on my budget plan. Being employed part time and self employed it was more complex but they made it so easy. Reviewed on: 30th May 2026

Thank you StepChange

I am very grateful to have found StepChange in helping me manage my debt. Customer agents have been kind, helpful and supportive. There was no judgement which helped massively as I felt very embarrassed with talking about my financial situation. Thank you StepChange. Reviewed on: 30th May 2026

StepChange have been a lifeline to me! .

StepChange have been a lifeline to me and my family. The process has been straightforward, all the management and stress of dealing with finances has been lifted and with this ongoing support my daily life is easier. Reviewed on: 30th May 2026

Best stress relief ever what a great help

Best stress relief ever what a great help Reviewed on: 30th May 2026

They helped me through a very rough patch and found...

They helped me through a very rough patch and found a solution that has worked for me Reviewed on: 30th May 2026

I would not manage without their help, they are exce...

I would not manage without their help, they are excellent people ,who help me through my hardship Reviewed on: 30th May 2026

The right advice at the right time, always responsiv...

The right advice at the right time, always responsive, you don't feel alone Reviewed on: 30th May 2026

It was a very supportive experience.

It was a very supportive experience. I was treated with dignity and respect Reviewed on: 30th May 2026

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