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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great Service

They put me at ease and arranged a suitable repayment programme which has helped me on the journey of paying off all my outstanding debts. Reviewed on: 7th May 2026

Supportive, Professional, and Life-Changing Help

I had a really positive experience with StepChange. From the first conversation, they were understanding, professional, and completely non-judgemental. They took the time to explain all my options clearly and helped me create a realistic plan to manage my finances. What stood out most was how supportive and reassuring the advisors were during a stressful time. The process was straightforward, and I felt listened to throughout. Thanks to their guidance, I feel much more in control of my situation and less anxious about money. I would highly recommend StepChange to anyone struggling with debt or looking for free, reliable financial advice. Reviewed on: 7th May 2026

Peace of mind

After health issues and not being able to work. Stepchange took all the stress and worry about how I would pay my bills away. My creditors are all being paid at an affordable amount and I am not being harassed by telephone calls and demand letters. Thank you for my peace of mind. Reviewed on: 7th May 2026

Excellent, helpful service.

Excellent service, the advisors are very helpful and understanding, comunication is easy, once set up all the worries are lifted off your shoulders allowing you to carry on with your life, highly recommended. Reviewed on: 7th May 2026

I was victim of fraud, step change helped me to put...

I was victim of fraud, step change helped me to put all my loans in one with one monthly affordable payment. Reviewed on: 7th May 2026

Good hell and support

Although it’s gong to take some time to clear my debt stepchange has made the process much more manageable and have provided good help and support Reviewed on: 7th May 2026

Step Change have literally saved my life.

Step Change have literally saved my life. I wasn't sure where to go or who to turn to but there excellent help has put me on a better footing for the future. I cant that them enough. Reviewed on: 7th May 2026

Takes the weight of your shoulders.

Takes the weight of your shoulders. Stops the constant phone calls and the fear of the knock on the door. The service is amazing yoh can ring or email and once your plan is set and it’s an amount you can afford you pay them monthly and they do the rest. You will also see a rough date for when your are debt free. Yes it may be many years of but it’s within reach. if they are not able to match numbers to sort a payment plan they will offer other ways to help you become debt free. Reviewed on: 7th May 2026

StepChange have helped me enormously

StepChange have helped me enormously over the past few years by supporting me in getting my debt payments under control. They arranged affordable monthly payments with multiple creditors, which immediately reduced the stress and worry I had been feeling. Before contacting them, I was constantly receiving letters from creditors and felt overwhelmed, but their advice and support helped me regain confidence and peace of mind. Everything was explained clearly, and I never felt judged. They are a wonderful charity doing incredibly important work for people who are struggling financially, and I truly believe they deserve recognition for the help and support they provide every day. I’m very grateful for everything they have done for me and would highly recommend them to anyone needing debt advice. Reviewed on: 7th May 2026

Stepchange staff, kind and very helpful.

I found stepchange staff, kind and very helpful. They have good attitudes, never critizing that I couldn't manage my finances or insisting I use this app or tech talk. Reviewed on: 7th May 2026

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