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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

StepChange have helped me with peace of mind knowing...

StepChange have helped me with peace of mind knowing that my debts are taken care of & I don't need to worry that Bailffs will be knocking on my door. Reviewed on: 7th May 2026

Friendly, know what there doing.

Friendly, know what there doing. Let them do what they do. Doesn’t cost charity based.. Reviewed on: 7th May 2026

Step change *****

Gave me help and advice when I needed it most Reviewed on: 7th May 2026

Incredibly helpful.

Incredibly helpful. Took away the immense worry and stress I faced. Reviewed on: 7th May 2026

Stepchange been amazing I've had a few issues and th...

Stepchange been amazing I've had a few issues and they have helped me so much and took away the stress and anxiety Reviewed on: 7th May 2026

Big Step Change

I was struggling with my debt, was stressed and didn’t know what to do, but step change changed my life and helped a lot. I feel like I’m living again and my stress and anxiety came down. Thank you so much. Reviewed on: 7th May 2026

Saved me from sleepless nights worrying about debt.

Saved me from sleepless nights worrying about debt. Everytime I have rang when asking for advice met with caring and knowledgeable staff. Don’t bury your head in the sand and hope it goes away this is how it does Reviewed on: 7th May 2026

I was drowning in debt and StepChange rescued me

I was drowning in debt and was paying over half my wages a month to creditors. So much so that I had to put grocery shopping on credit cards and then the whole vicious cycle started again. StepChange took that pressure off of me by taking my debts and told my creditors of my issues and helped to make smaller monthly payments to give me some breathing space!! It felt like a weight had been lifted off my shoulders when things were put into place. Reviewed on: 7th May 2026

They have been really helpful and put my mind at rest.

They have been really helpful and put my mind at rest. I really would recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 7th May 2026

staff are empathetic and efficient

staff are empathetic and efficient once set an arrangement stick to it to move on with your life Reviewed on: 7th May 2026

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