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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent service

Excellent service, advisors are very understanding with good advice and help you find the right plan to fit your circumstances. Reviewed on: 16th May 2024

From despair to success!

I was despairing about my debt and at the end of my tether with trying to manage it on my own. I felt I didn't have anyone to turn to for help and I was embarrassed to ask. Then I heard about StepChange.. I made a phone call, it was sympathetically answered and I was guided through the process, by a very patient person. A great weight was lifted when StepChange took over the situation for me. They kept me updated and informed all the way. Any queries were handled positively. 5 years on and I'm debt free! I can't thank them enough. They have given me my life back. I would recommend them to anyone. Reviewed on: 16th May 2024

Fantastic Customer Service

Helpful when things are tricky; reactive to any requests for more time or reduced payments to get you through harder times. Customer services - when you can get through - are very helpful and knowledgeable. Reviewed on: 16th May 2024

EXCELLENT

They supported me since in the beginning of my debt management plan, everything is excellent. Reviewed on: 16th May 2024

The person in question was very helpful and patient,...

The person in question was very helpful and patient, putting my worries at ease making me confident about making my monthly payments Reviewed on: 16th May 2024

The call handlers are all friendly,

The call handlers are all friendly, non judgemental and extremely helpful. They put you at ease on every call Reviewed on: 16th May 2024

Stepchange gave excellent advice and has acted on my...

Stepchange gave excellent advice and has acted on my behalf very professionally. The staff are always helptul Reviewed on: 16th May 2024

Amazing staff

I found the team at stepchange amazing , so kind non judgemental so helpful..They have taken extreme stress away from myself , I would 100% recommend to anyone who is struggling right now. Reviewed on: 16th May 2024

Stepchange

I found stepchange so personable and approachable. They quickly made me feel at ease. Reviewed on: 16th May 2024

Helpful and non-judgmental

Sometimes it’s difficult to contact them by phone but if you’re a client already you can use the website for a lot of help and information Reviewed on: 16th May 2024

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