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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Their approach is sensitive, non judgemental, inform...

Their approach is sensitive, non judgemental, informative and supported me to find the best way to manage my debt during a very difficult time. I can’t thank them enough. Reviewed on: 23rd May 2025

Kind, understanding and non judgemental.

Kind, understanding and non judgemental. At a really stressful time, they were helpful and reassuring. An excellent overall Experience Reviewed on: 23rd May 2025

Total amazing and very understanding

Total amazing and very understanding Reviewed on: 23rd May 2025

Life changing decision

At the worst time of my life, financial poverty also struck.. I couldn’t see a way out and Stepchange guided,and supported me through tough times to make life bearable and affordable Reviewed on: 23rd May 2025

I was floundering under the weight of my debts.

I was floundering under the weight of my debts until step change helped me find a solution that left me with sufficient money to live on but also repay all my debts. The weight was instantly lifted and the online portal has made it simple to update my plan when things change. Reviewed on: 23rd May 2025

Always there to help anytime .

Always there to help anytime .Reachable and very accommodating Reviewed on: 23rd May 2025

Excellent support

As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025

When i first contacted you.

When i first contacted you. I was so depressed and stressed. I was put at ease spoke to staff who seemed to understand my dilemma . They guided me through step by step and i was debt free in two to three years. Reviewed on: 23rd May 2025

always helpful and very polite.

always helpful and very polite. staff takes time to go through your budget and don’t rush you in taking any decisions.Thank you Reviewed on: 23rd May 2025

StepChange the best decsion you will ever make

Things got heavy, covid left me in a pickle salary no longer met my outgoings. sleepless nights worrying about meeting the payments the following month after month. The worry and the shame…A few of the lenders recommended i give Step Change a call., at the start I thought NO, I can do this….but is so difficult. Like swimming in custard. My back was against the wall. I had no other option left. 3 years into our plan an I am so glad I made that call. I have to say that it has not been easy a lot of sacrifices had to be made, and we continue to do so. But these have trained us to be smarter, budget much better. As its sits we stand to be debt free (bar mortgage and a wee car) in May 2026. Looking back now and looking ahead makes me quite emotional. Stepchange are a game changer. Don’t wait a minute longer to make the call. The staff are so understanding and helpful. This will be the best decison you have ever made. Reviewed on: 23rd May 2025

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