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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Relief and elation

Once I got set up with stepchange it's taught me the value of playing regular payments this will help my credit rating for the future if I need it. I would advise anyone with debt problems to just talk to someone it takes a whole lot of pressure off Reviewed on: 6th May 2026

Great first part second poor

Was good experience as always only down fall was when got but through to next step the man had kindly set up 23 calls in front of me and no call back I’m disabled and I could not complete Reviewed on: 6th May 2026

I was medically discharged from the services in 2025...

I was medically discharged from the services in 2025, I became housebound and depressed and gambled heavily, losing 10's of thousands of pounds. Stepchange helped by going through a budget, giving me options to repay what I owed, and keeping debt collectors away. They were the first step to recovery for me. Reviewed on: 6th May 2026

Very supportive, helpful and reassuring

Very supportive, helpful and reassuring Reviewed on: 6th May 2026

Stepchange heiped me manage my debt.

Stepchange heiped me manage my debt. I had no idea how to turn things around until I seeked help from Stepchange. Reviewed on: 6th May 2026

Life saver - it literally took a huge weight off my...

Life saver - it literally took a huge weight off my shoulders- we've been paying back monthly interest free debt for eight years- only two to go- was a very large debt! No debtors hassling us- house safe- and now light at the end of the tunnel! Brilliant. Reviewed on: 6th May 2026

So very very helpful, my debts are almost paid off t...

So very very helpful, my debts are almost paid off thanks to step change Reviewed on: 6th May 2026

Straight from the start there was no judgement or sh...

Straight from the start there was no judgement or shame. Easy to deal with and rakes away some of the worry Reviewed on: 6th May 2026

Easier than I expected

Excellent service, easier than I expected with a good outcome Reviewed on: 6th May 2026

very helpfull and staff wiling to help when need it...

very helpfull and staff wiling to help when need it Reviewed on: 6th May 2026

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