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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I was really unsure when I phoned stepchange but the...

I was really unsure when I phoned stepchange but they put me at ease and really helped me Reviewed on: 6th May 2026

Before I found stepchange I was very stressed on how...

Before I found stepchange I was very stressed on how to pay all the bills I had they talked me through everything on how much I would pay a month since I have been with them I have paid off about four or five off them I am no longer stressed Reviewed on: 6th May 2026

I find the staff extremely helpful and courteous alw...

I find the staff extremely helpful and courteous always Reviewed on: 6th May 2026

StepChange has changed my life completely.

StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use. Everything has all been explained a long the way. Customer service is second to none. I have found StepChange to be a reliable and trustworthy organisation. I now can sleep at night thanks to StepChange. If you need debt advice this is the organisation for you. Reviewed on: 6th May 2026

StepChange - Exceptional Debt Advice!

StepChange - no words can say how great they are with advice, support, help and reassurance. The staff are fantastic and make you feel you are not alone when you need an ear to listen, a voice to advise and overall care and understanding. Reviewed on: 6th May 2026

I have good experience ,life changing

I have good experience ,life changing Reviewed on: 6th May 2026

Lifesavers

I was in such a mess when I contacted step change they helped to keep me calm they listened to my needs and concerns and reassured me that i was safe and they could help. They’re always helpful and understanding. Reviewed on: 6th May 2026

Discussing your debt can feel very daunting

Discussing your debt can feel very daunting and embarrassing. However, I felt at ease when speaking to the advisors and would definitely recommend Stepchange to anyone struggling to get their debts in order Reviewed on: 6th May 2026

Feel alot better less stress good team helping out.

Feel alot better less stress good team helping out. Reviewed on: 6th May 2026

Very supportive and consideration

Very supportive and consideration Reviewed on: 6th May 2026

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