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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

So very very helpful, my debts are almost paid off t...

So very very helpful, my debts are almost paid off thanks to step change Reviewed on: 6th May 2026

Straight from the start there was no judgement or sh...

Straight from the start there was no judgement or shame. Easy to deal with and rakes away some of the worry Reviewed on: 6th May 2026

Easier than I expected

Excellent service, easier than I expected with a good outcome Reviewed on: 6th May 2026

very helpfull and staff wiling to help when need it...

very helpfull and staff wiling to help when need it Reviewed on: 6th May 2026

removed the stress of everything

they have been a great help sorting out my debt problems after 1 company defaulted me for no reason. Reviewed on: 6th May 2026

Debt advice

I had an excellent experience with StepChange. The advice and support I received regarding my debts were very helpful and professional. They listened without judgment, explained everything clearly, and guided me through the best options available to me. Their support gave me peace of mind and helped me feel more confident and in control of my finances. I truly appreciate their patience, understanding, and outstanding customer service. Reviewed on: 6th May 2026

I was really unsure when I phoned stepchange but the...

I was really unsure when I phoned stepchange but they put me at ease and really helped me Reviewed on: 6th May 2026

Before I found stepchange I was very stressed on how...

Before I found stepchange I was very stressed on how to pay all the bills I had they talked me through everything on how much I would pay a month since I have been with them I have paid off about four or five off them I am no longer stressed Reviewed on: 6th May 2026

I find the staff extremely helpful and courteous alw...

I find the staff extremely helpful and courteous always Reviewed on: 6th May 2026

StepChange has changed my life completely.

StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use. Everything has all been explained a long the way. Customer service is second to none. I have found StepChange to be a reliable and trustworthy organisation. I now can sleep at night thanks to StepChange. If you need debt advice this is the organisation for you. Reviewed on: 6th May 2026

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