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StepChange: Debt advice reviews

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4.95
Based on 16,786 reviews, last reviewed 16th May 2026
99600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026
shane l's avatar
shane l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16786)

Friendly staff non judgemental extremely helpful and...

5
Friendly staff non judgemental extremely helpful and reassuring Reviewed on: 6th June 2025
Elaine p's avatar
Elaine p

Step change have helped me for a long time there’s...

5
Step change have helped me for a long time there’s no one better they are always there if you have a problem I got myself in a bit of bother and they guided me so if you need help please go to step change( Reviewed on: 6th June 2025
Brenda wright's avatar
Brenda wright

They literally saved my financial skin!

5
They literally saved my financial skin, I am half way to being debt free and have a much better understanding of how to manage my finances because of Stepchange. If you are worried about debt, trying to jump from one 0% card to another and losing the will, give them a bell. Its' free and they are good people. Reviewed on: 6th June 2025
Stuart R's avatar
Stuart R

Great service, Helpful staff, life saver.

5
Great service, Helpful staff, life saver. Reviewed on: 6th June 2025
Julie R's avatar
Julie R

Very helpful at a stressful time.

5
Very helpful at a stressful time. Reviewed on: 6th June 2025
Jackie A's avatar
Jackie A

A very helpful way to sort out your finances and pro...

5
A very helpful way to sort out your finances and protect yourself from issues arising from poor credit ratings. Reviewed on: 6th June 2025
Sam White's avatar
Sam White

StepChange Gave Me Peace of Mind and a Fresh Start

5
I am absolutely delighted with the support I’ve received from StepChange. From the very first contact, their team was incredibly understanding and non-judgemental, which made a huge difference during a stressful time. They took the time to listen to my situation and offered clear, practical advice tailored to my needs. One of the standout features is how easy they made the whole process. The online tools are straightforward, and whenever I had questions, their advisors were always patient and knowledgeable. I felt reassured knowing that I was getting advice from experts who genuinely cared about helping me get back on track. The biggest benefit for me has been the peace of mind. StepChange handled all communication with my creditors, which lifted a massive weight off my shoulders. Their debt management plan was realistic and affordable, and I can already see real progress in reducing my debts. If I had to mention a drawback, it would be that the initial paperwork took a bit of time to gather, but that’s to be expected with any financial process. Overall, the experience has been overwhelmingly positive. I would highly recommend StepChange to anyone struggling with debt. Their support has made a real difference in my life, and I’m genuinely grateful for everything they’ve done. Reviewed on: 6th June 2025
Kelvin C's avatar
Kelvin C

I’m so grateful of this service.

5
I’m so grateful of this service. Initially I was so worried about all my debts but StepChange really was so helpful and I’m almost debt free Reviewed on: 6th June 2025
Coreen Downer's avatar
Coreen Downer

Timely help

5
Step change helped me in my darkest moments of life and has always stood by my side over last 2 years. Reviewed on: 6th June 2025
Brinder Saigal's avatar
Brinder Saigal

Step change has helped me through the full process a...

5
Step change has helped me through the full process and even dealt with my lenders making me feel more at ease Reviewed on: 6th June 2025
Claire's avatar
Claire

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