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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

removed the stress of everything

they have been a great help sorting out my debt problems after 1 company defaulted me for no reason. Reviewed on: 6th May 2026

Debt advice

I had an excellent experience with StepChange. The advice and support I received regarding my debts were very helpful and professional. They listened without judgment, explained everything clearly, and guided me through the best options available to me. Their support gave me peace of mind and helped me feel more confident and in control of my finances. I truly appreciate their patience, understanding, and outstanding customer service. Reviewed on: 6th May 2026

I was really unsure when I phoned stepchange but the...

I was really unsure when I phoned stepchange but they put me at ease and really helped me Reviewed on: 6th May 2026

Before I found stepchange I was very stressed on how...

Before I found stepchange I was very stressed on how to pay all the bills I had they talked me through everything on how much I would pay a month since I have been with them I have paid off about four or five off them I am no longer stressed Reviewed on: 6th May 2026

I find the staff extremely helpful and courteous alw...

I find the staff extremely helpful and courteous always Reviewed on: 6th May 2026

StepChange has changed my life completely.

StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use. Everything has all been explained a long the way. Customer service is second to none. I have found StepChange to be a reliable and trustworthy organisation. I now can sleep at night thanks to StepChange. If you need debt advice this is the organisation for you. Reviewed on: 6th May 2026

StepChange - Exceptional Debt Advice!

StepChange - no words can say how great they are with advice, support, help and reassurance. The staff are fantastic and make you feel you are not alone when you need an ear to listen, a voice to advise and overall care and understanding. Reviewed on: 6th May 2026

I have good experience ,life changing

I have good experience ,life changing Reviewed on: 6th May 2026

Lifesavers

I was in such a mess when I contacted step change they helped to keep me calm they listened to my needs and concerns and reassured me that i was safe and they could help. They’re always helpful and understanding. Reviewed on: 6th May 2026

Discussing your debt can feel very daunting

Discussing your debt can feel very daunting and embarrassing. However, I felt at ease when speaking to the advisors and would definitely recommend Stepchange to anyone struggling to get their debts in order Reviewed on: 6th May 2026

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