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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I find the staff extremely helpful and courteous alw...

I find the staff extremely helpful and courteous always Reviewed on: 6th May 2026

StepChange has changed my life completely.

StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use. Everything has all been explained a long the way. Customer service is second to none. I have found StepChange to be a reliable and trustworthy organisation. I now can sleep at night thanks to StepChange. If you need debt advice this is the organisation for you. Reviewed on: 6th May 2026

StepChange - Exceptional Debt Advice!

StepChange - no words can say how great they are with advice, support, help and reassurance. The staff are fantastic and make you feel you are not alone when you need an ear to listen, a voice to advise and overall care and understanding. Reviewed on: 6th May 2026

I have good experience ,life changing

I have good experience ,life changing Reviewed on: 6th May 2026

Lifesavers

I was in such a mess when I contacted step change they helped to keep me calm they listened to my needs and concerns and reassured me that i was safe and they could help. They’re always helpful and understanding. Reviewed on: 6th May 2026

Discussing your debt can feel very daunting

Discussing your debt can feel very daunting and embarrassing. However, I felt at ease when speaking to the advisors and would definitely recommend Stepchange to anyone struggling to get their debts in order Reviewed on: 6th May 2026

Feel alot better less stress good team helping out.

Feel alot better less stress good team helping out. Reviewed on: 6th May 2026

Very supportive and consideration

Very supportive and consideration Reviewed on: 6th May 2026

i wouldn’t be in a very good place if it wasn’t for...

i wouldn’t be in a very good place if it wasn’t for stepchange i recommend people who are in trouble to give you a call it changed my life thank you so much Reviewed on: 6th May 2026

I always feel relaxed with the person on the line ,...

I always feel relaxed with the person on the line , they talk you through all when doing a yearly review. I have difficulties sometimes with filling out on line so I call to sort it but great team . Reviewed on: 6th May 2026

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