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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I had many debts which was becoming overwhelming

I had many debts which was becoming overwhelming but stepchange helped me Reviewed on: 23rd May 2025

Great company removed all the pressure absolutely ga...

Great company removed all the pressure absolutely gave me back my life recommend the company to anyone thank you Reviewed on: 23rd May 2025

I can’t praise StepChange more than enough

I can’t praise StepChange more than enough, they are the light that shines in the darkness. Honestly couldn’t think what I would’ve done without them. Highly recommended! Reviewed on: 23rd May 2025

Exceptionally professional service

From first telephone call, to first monthly repayment, excellent communication all round. Never felt judged and each team member I've spoken with, have been very reassuring and kind. Reviewed on: 23rd May 2025

Great service

Step Change has helped a lot it is hard but so work when I know will debt free soon Reviewed on: 23rd May 2025

Very helpful with every step of the way.

Very helpful with every step of the way..from start to finish. Explained procedure very well Reviewed on: 23rd May 2025

GOOD DEALING WITH THEM.

IF I START BY SAYING I COULDNT HAVE DEALT WITH THE DEBT WITHOUT STEPCHANGES HELP. THEY HELPED WITH BUDGETING ECT. AGENTS WERE HELPFUL & KNOWLEDGEABLE. OVERAL A GOOD EXPERIENCE. HOPEFULLY I WONT NEED THIR HELP AGAIN. Reviewed on: 23rd May 2025

Helped me get back on track.

Helped me get back on track. Don't know what I would have done without them. Reviewed on: 23rd May 2025

Stepchange debt management

Since I have signed with stepchange my debt is going down and I am not worried now it’s being dealt with at an amount I can afford. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

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