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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

So many people suffer and worry thinking each month...

So many people suffer and worry thinking each month brings more worry. Each month individuals are embarrassed, feel alone of how they will cope.To seek advice from stepchange shows you a plan to allow you to have a life rather than making yourself ill and just existing. Life is too short so when you need help remember reaching out and seeking advice like myself and many others has no shame. Reviewed on: 6th May 2026

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

StepChange has given a mental peace to struggle to c...

StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Best thing I ever did was contact StepChange, sympat...

Best thing I ever did was contact StepChange, sympathetic and supportive. Put a manageable plan together and it was a massive weight lifted. THANK YOU! Definitely recommend, don’t wait…you won’t regret it. Reviewed on: 6th May 2026

Good service

It’s been peaceful of mind for me since I have signed on with Stepchange , reasonable service and good communication with the team with understanding of my situation and being considerate Reviewed on: 6th May 2026

They have literally saved my sanity.

They have literally saved my sanity. Reviewed on: 6th May 2026

Stepchange enabled me to sort out my life by address...

Stepchange enabled me to sort out my life by addressing debt in a thorough and non judgemental way. They helped me to see that there was a way through. Don’t hesitate. Reviewed on: 6th May 2026

The calm in the midst of the storm

What can I say? The calm after the storm. StepChange is an excellent debt advice agency. I called them all panicky and stressed. From the moment I got to speak with an adviser, I started feeling relieved knowing and that there is a light up ahead somewhere. Reviewed on: 6th May 2026

Amazing system, easy to use website, super friendly...

Amazing system, easy to use website, super friendly non-judgemental telephone support staff Reviewed on: 6th May 2026

Help is at Stepchange

Never been in debt before, I was beside myself with worry. I thought my only way out, was not to be here. Stepchange were so understanding and so helpfull they made me realise it was not the end of the world. I still feel guilty, but I am paying my debt little by little. Reviewed on: 6th May 2026

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