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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

These amazing people have helped me to get my life b...

These amazing people have helped me to get my life back. I feel I am not sinking anymore. Reviewed on: 6th May 2026

These people are amazing!

These people are amazing, they have totally changed my life. I would highly recommend them. Thanks to them I can now sleep at night. Reviewed on: 6th May 2026

Helpful, supportive problem solvers.

I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sort it out. They really helped to take a weight from my shoulders. Reviewed on: 6th May 2026

I felt like I was drowning in my monthly bills, I ha...

I felt like I was drowning in my monthly bills, I had no disposable income to buy everyday essentials and thing like a haircut were out of the question. Once I had a plan set up with Stepchange life got easier, and I was able to pay of my debts but still have money for other things. Basically life got easier. Im now coming to the end of my plan and to be honest, its gone by so quickly. Don't be worried about these plans, they 100% help you get back on track. Reviewed on: 6th May 2026

Peace of mind company. .very scared of how l w...

I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionalism of step change assistance,, l now have a relaxed mindset and hoping to get better and settle my debt which L. Marvelous staff . Kudos! Reviewed on: 6th May 2026

I have been with Step Change for some time, my debts...

I have been with Step Change for some time, my debts were quite overwhelming but they helped me throughout and I can now see a debt free future! Reviewed on: 6th May 2026

They took the pressure and worry out of the situatio...

They took the pressure and worry out of the situation and made me feel alive again. Reviewed on: 6th May 2026

Step change gave me the chance to see the wood for t...

Step change gave me the chance to see the wood for the trees! To be a more present father for my kids and not just worrying about the next bill! Reviewed on: 6th May 2026

Great advice and help

From the start I was helped not only financially by taking control but also emotionally because I felt no longer alone facing debts I was so worried about managing. Reviewed on: 6th May 2026

Best advice

Step change have saved me amazing service & advice best decision I made contacting these Reviewed on: 6th May 2026

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