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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange saved my life.

StepChange saved my life. From the first moment I picked up the phone to them, right the way through to making my final payment on my debt management plan (a little over four years later) the team are all committed to helping people get on top of their finances. Truly wonderful and it has made me such an evangelist. Reviewed on: 23rd May 2025

I was in a desperate state when I heard about StepCh...

I was in a desperate state when I heard about StepChange I am now able to handle my expenses with the help of the agents that put you at ease and talk things through with you Reviewed on: 23rd May 2025

When I started with step change I was so worried abo...

When I started with step change I was so worried about how I will be able to manage all the debts I had. The interest rates were getting high. Step change gave me a piece of mind. I didn’t have to worry anymore. They managed to work out how much I can afford. And am glad that I am coming to the end of all my debts. Will kind of miss you guys you had become part of my family. Thanks you Reviewed on: 23rd May 2025

Lifesaver drowning in debt to all under control

Lifesaver drowning in debt to all under control Reviewed on: 23rd May 2025

Make contact - you won’t regret it

They saved my life at a time when I couldn’t see a way out of my financial mess Reviewed on: 23rd May 2025

Helpful and stress free.

Very helpful took away the stress.. Reviewed on: 23rd May 2025

Bad debts

Got left with large debts after a divorce stepchange been brilliant helping me sort them out will be debt free in two years ,been a long road but can see the light at end of tunnel . Highly recommend stepchange Reviewed on: 23rd May 2025

Everyone I have spoke to have been kind, friendly an...

Everyone I have spoke to have been kind, friendly and fully understanding. The monthly payments are great and I feel like a weight has been lifted off my shoulders. The personal login is easy to navigate Reviewed on: 23rd May 2025

I have used stepchange for a long time and don't hav...

I have used stepchange for a long time and don't have any complaints.they are a good company to deal with. Reviewed on: 23rd May 2025

Fantastic

Had no issues with step change and it has worked for us fantastically Reviewed on: 23rd May 2025

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