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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very understanding and helpfuvery helpfull reasring

Very understanding and helpful reasring Reviewed on: 6th May 2026

Customer service staff are wonderful and understandi...

Customer service staff are wonderful and understanding when speaking to them. The online managing your own input and amendments is so easy to use. Reviewed on: 6th May 2026

Great helpful service easy to reach

Great helpful service easy to reach Reviewed on: 6th May 2026

Debt repayment

I’ve been with Step Change for a few years, they have always given me several options to guide mr Reviewed on: 6th May 2026

Step Change reassured me there was a way out of debt.

I felt terrible fear and anxiety when i had to unexpectedly give up working to care for my husband. I had loans I expected to be able to pay off and felt guilty and almost criminal to be in a position where i could not afford to repay loans. Step change were helpful and reassured me and set up a repayment plan I could afford. Reviewed on: 6th May 2026

5 star company

Put at ease from the moment you contact them. Compassionate and understanding Reviewed on: 6th May 2026

Fantastic charity who helped me so much!

Fantastic charity who helped me so much! The way they are always able to keep you grounded, and talk to you like an actual human and not just a number! The sense of relief that you have when they are helping you is second to none! They also deal with the creditors and keep you updated every step of the way. Thank you so much stepchange for helping on my journey to a Debt free life Reviewed on: 6th May 2026

Life Changers!

StepChange change your life! They take you from worrying and not knowing how to go on to feeling like you can live again. They give you light at the end of a very dark tunnel! They are all so lovely. Thank you StepChange. You are amazing! Reviewed on: 6th May 2026

The best thing i did, sorted out my debts in one mon...

The best thing i did, sorted out my debts in one monthly payment . Reviewed on: 6th May 2026

From a state of despair to a light at the end of the...

From a state of despair to a light at the end of the tunnel, without Stepchanges help I wouldn’t even like to think how our debt situation would of turned out. Reviewed on: 6th May 2026

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