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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

The best thing i did, sorted out my debts in one mon...

The best thing i did, sorted out my debts in one monthly payment . Reviewed on: 6th May 2026

From a state of despair to a light at the end of the...

From a state of despair to a light at the end of the tunnel, without Stepchanges help I wouldn’t even like to think how our debt situation would of turned out. Reviewed on: 6th May 2026

Understanding and helpful.

Understanding and helpful. Listens to ypur concerns and gives great advice. Reviewed on: 6th May 2026

Impartial advice about best way forward

Impartial advice about best way forward Reviewed on: 6th May 2026

Unsung heroes!

Always supporting. Nothing felt beyond their help, no matter how messy it all got.They handled everything and made me see a way through. Reviewed on: 6th May 2026

StepChange are a charity and do not charge users for...

StepChange are a charity and do not charge users for their services. They provide practical advice for people experiencing financial difficulties, offering solutions and taking away the worry. The support is ongoing and always available when you need it. Financial problems can seriously affect mental health and StepChange take away a lot of the immediate pressures and worries. I cannot thank them enough for the help they have provided me. Reviewed on: 6th May 2026

Stepchange helped me take back control of my finances

Stepchange helped me get control of my finances again. Reviewed on: 6th May 2026

Manageable my finaces and stress free

Manageable my finaces and stress free Reviewed on: 6th May 2026

Easy to access advice and budget planner.

Easy to access advice and budget planner. Support when needed. Sorted out plan quickly and reviewed annually to ensure it still meets my needs. I’m feeling more in control of my debts and know that one day I will be free of them. Reviewed on: 6th May 2026

Stepchange has helped me greatly with my finances, d...

Stepchange has helped me greatly with my finances, dealing with creditors and budgeting. Reviewed on: 6th May 2026

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