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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18268 reviews)

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4.92

Based on 18,268 reviews, last reviewed 28th May 2026

170450% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Quick response time Apart from being able to get through on the phone very quick replies on email. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18268)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

amazing from start to finish

from the 1st phone, to the monthly emails with updates, the care and compassion given by each person i have spoken too is second to non Reviewed on: 27th May 2026

Happy with current help.

I realise my situation, however not a fan of the gentle reminders that handlers give on review conversations. Reviewed on: 27th May 2026

From day one so helpful with valuable information

From day one so helpful with valuable information Reviewed on: 27th May 2026

Good advice and Very supportive assistance, as the p...

Good advice and Very supportive assistance, as the process can be quite daunting. I would definitely recommend to anyone struggling with debt, especially if they are finding it hard in this time of cost of living depression to give this debt charity a try. Reviewed on: 27th May 2026

My finances were all over the place.

“My finances were all over the place. What I was earning was less than what I was paying out in credit cards and loans, and I was losing my mind. StepChange helped me and freed me from all that stress Reviewed on: 27th May 2026

StepChange have been amazing

StepChange have been amazing throughout my debt journey. They are so understanding, knowledgeable, and genuinely helpful. From the very beginning, they made me feel like I could get my life back again after getting into debt. Thanks to their support, I’ve already managed to pay back half of what I owed, which feels incredible and has lifted such a huge weight off my shoulders. What also gives me peace of mind is knowing that if I ever struggle again, they will still be there to help and support me without judgment. I honestly can’t thank them enough for everything they’ve done for me. Reviewed on: 27th May 2026

Easy application, provided reassurance and removed t...

Easy application, provided reassurance and removed the stress of dealing with the creditors. Would highly recommend. Reviewed on: 27th May 2026

These people helped me so much to clear my debts, st...

These people helped me so much to clear my debts, stress free, worry free, excellent advise and support from the team. Reviewed on: 27th May 2026

Stepchange really are AMAZING!

Stepchange helped me more than they’ll ever know, amazing people, excellent advice and one phone call sorted out all my money troubles. Also hugely understanding and helpful when explaining my mental health issues. Fantastic service, couldn’t recommend them highly enough. Reviewed on: 27th May 2026

There to help when you need it the most

Great support, fantastic service and able to help my financial situation and get me back on track and take away some of the pressures and give me my life back. Reviewed on: 27th May 2026

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