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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

So supportive and felt relief from day 1.

So supportive and felt relief from day 1. Everything was just easy and no worries any more. Brilliant always. Reviewed on: 6th May 2026

I was so worried and was told to use Step Change.

I was so worried and was told to use Step Change. It’s a life saver. The staff were so kind, not judgmental and helped me all the way through when I needed it. The end results have been a relief and life changing when I was not sleeping because of worry. Thank you all for your patience and advice Reviewed on: 6th May 2026

Financial breathing space

StepChange helped me rearrange my debts that I was losing control of and losing sleep over and I was on the brink of total colapse, to manageable one monthly payment which is then paid in chunks to the institutions I owed money. They have given me back control and given me back my life. I can breathe and slowly coming out of dept and will soon be able to start real savings for a rainy day and for the future. Reviewed on: 6th May 2026

I wish I’d done this sooner.

I wish I’d done this sooner. Decent, kind people who listened with no judgement and helped me help myself. Brilliant advice and I’m in a far better place thanks to the help and support I was given. Reviewed on: 6th May 2026

Saved me from financial disaster

Literally saved me from financial disaster. They are so helpful so professional and they don’t judge. I can’t fault them. It’s been life changing and life saving for me Reviewed on: 6th May 2026

Simple process and was not time consuming

Simple process and was not time consuming Reviewed on: 6th May 2026

Life changing.

Life changing. Gave me my life back but worry free. I couldn’t see a way out of my debt until I found Step Change. I went from paying nearly £1000 pound a month to a figure I could afford without worry. Reviewed on: 6th May 2026

Excellent service and staff empathetic.

Excellent service and staff empathetic. Reviewed on: 6th May 2026

They have helped me in more ways than they can ever...

They have helped me in more ways than they can ever imagine and the staff are the nicest kindest polite people I’ve ever spoken to l feel like I’ve had a massive weight lifted off my shoulders Reviewed on: 6th May 2026

Life changing

I am so grateful I finally found StepChange, I wish it had been earlier but all that matters is that I did. I could t see a way out of my situation and the weight of it was taking its toll. It was nothing more than a chance encounter I became aware. The process from start to finish was extremely straightforward, not judgemental and supportive. They have supported me in being able to provide a plan that ensures I pay of all my debt in a way that allows significant relief of the extreme pressure I was feeling. I am able to sleep at night again not worrying about losing my house. If you’re struggling with your circumstance I beg you to reach out to StepChange right now. Reviewed on: 6th May 2026

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