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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Great support and couldn’t ask for more!

Great support and couldn’t ask for more!! Reviewed on: 23rd May 2025

Helped me manage a tough financial situation and ver...

Helped me manage a tough financial situation and very hands off while I make my payments etc but the website has all things I need etc. Reviewed on: 23rd May 2025

Massive help

Helped me massively by speaking to my creditors and sorting a budget for me Reviewed on: 23rd May 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 23rd May 2025

Best thing I did

It's helped me significantly i am no longer stressed about paying my debts and living within my means Reviewed on: 23rd May 2025

I was ashamed of my spiralling debt after an abusive...

I was ashamed of my spiralling debt after an abusive marriage I got into huge amount of debt. I didn't realise how poor my mental health was and I was spending irresponsibly. I was drowning each month trying to pay my debts but the interest was adding up and I couldn't cope and that's when I plucked up the courage to contact stepchange. Thank God I did and for their service. Reviewed on: 23rd May 2025

They have helped me through some very difficult time...

They have helped me through some very difficult times They are very understanding and helped me Reviewed on: 23rd May 2025

From hopeless to back in control, our plummeting men...

From hopeless to back in control, our plummeting mental health has been reversed thanks to their help. Reviewed on: 23rd May 2025

Very helpful. Calms the nerves.

StepChange were very helpful and patient throughout the whole process, from informing me about the options available to me and their suitability for my circumstances to form completion and instructions on how to address issues with county courts. The process from start to finish is simple and straightforward and the addition of them implementing a period of breathing space also contribituted to easing any immediate worries that I had. Reviewed on: 23rd May 2025

Kind, supportive and fantastic staff

I was really worried and step change completely helped me. My journey with them has been excellent. My husband passed away after 18 months of starting our plan and the staff were so incredibly emphatic and supportive. It is a scary experience feeling like you are trapped with money worries and I would fully recommend step change to turn to Reviewed on: 23rd May 2025

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