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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Great charity!

I received great service from Step change They helping me get out of my debts and made my life less stressful I got one monthly payment which they transfer fairly to all my creditors Now I got enough money left for every day spending so don't have to worry anymore that i might be struggling weeks before next pay day Everything dealt with online which is good because sometimes it might be embarrassing talk about money worries with other people I would definitely recommend them to anyone who got lots of debts and struggling to pay on time Reviewed on: 6th May 2026

Life savers

I went to step change when my debts had got out of control they have literally saved me by helping me with a debt management plan with yearly reviews and progress reports I've been able to clear my debts slowly and with great advice. Reviewed on: 6th May 2026

I was terribly tearful and feeling very guilty about...

I was terribly tearful and feeling very guilty about my debt. I was treated with care and support and only practical advice was offered - no recriminations. I came off the call feeling lighter than I had for years. Reviewed on: 6th May 2026

Life changing

StepChange truly gave us a lifeline when we felt completely overwhelmed by debt and didn’t know where to turn. We were at the end of our tether, with the stress and worry affecting every part of our lives. From the very first conversation, they were kind, understanding and completely non-judgemental. They helped us regain control of our finances step by step, explained everything clearly, and made what felt impossible suddenly manageable. The constant anxiety and sleepless nights have gone, and for the first time in a long time we feel hopeful about the future. Thanks to StepChange, our finances are now under control and we finally feel like we can breathe again. We honestly can’t thank them enough for the support, guidance and reassurance they gave us during one of the hardest periods of our lives. I would recommend them to anyone struggling with debt — they genuinely change lives.” Reviewed on: 6th May 2026

I have been with Stepchange for a very long time.

I have been with Stepchange for a very long time. They have always dealt with my queries, giving advice, in the most professional ways. Always sympathetic, caring,kind and a "God sent" for me in my moments of confusion and despair. Reviewed on: 6th May 2026

Step change help me through a tough time in my life...

Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026

They are very sympathetic and very helpful.

They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026

At a time when finances are stressful this company r...

At a time when finances are stressful this company really helps you out. Reviewed on: 6th May 2026

Get your life back

So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026

Brillant

So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026

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