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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Helpful knowledgeable staff who make an anxious time...

Helpful knowledgeable staff who make an anxious time easier to deal with Reviewed on: 29th May 2026

Excellent service at the time of need

Excellent service at the time of need Reviewed on: 29th May 2026

Beautiful people always willing to help others.

Beautiful people always willing to help others. Reviewed on: 29th May 2026

Step Change is my life saviour

Step change for me has been a life saver I was at my lowest and in a very deep hole with no way out. Step change has helped me to open a pathway so that the stress and worry is a lot easier to bare thank you very much Reviewed on: 29th May 2026

I was scammed for a large amount of money

I was scammed for a large amount of money and Step change handled all the issues with the loan company's .they made me fell someone was on my side through all the problems i had been left with, Step change guided me through the whole process, amazing charity and staff . Reviewed on: 29th May 2026

I would like to express my sincere gratitude to Step...

I would like to express my sincere gratitude to StepChange for guiding me through my financial difficulties. They organized my processes perfectly and provided top-tier professional mediation. What truly made a difference was their warm and friendly communication throughout the journey. Thank you so much for your outstanding support. Reviewed on: 29th May 2026

My life changed when I had spoken to stepchange they...

My life changed when I had spoken to stepchange they made life more easier and I had loads of advice Reviewed on: 29th May 2026

Stepchange is a great charity...

Stepchange has really helped me by setting up my debt management plan. I’m now confident that my debts are being paid off whilst having enough money to live on. Reviewed on: 29th May 2026

good experience with step change

good experience with step change Reviewed on: 29th May 2026

After losing my job through the pandemic I felt I wa...

After losing my job through the pandemic I felt I was the only one who was in deep financial trouble. Speaking to step change and just listening to my problems and I must say my god they were very understanding and made me realise I’m not the only one out there. Came up with a plan which I could afford and they would deal with the creditors which took a huge pressure from myself. Step change were and are a saviour and thank their kindness and support given through a situation I thought I’d ever have to go through at my age. Reviewed on: 29th May 2026

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