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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They have taken a huge weight of my shoulders thank...

They have taken a huge weight of my shoulders thank you so much Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Very professional and very helpful from start to finish. Could not recommend enough for people in financial difficulty. Reviewed on: 23rd May 2025

Amazing Service received, Honestly could not fault e...

Amazing Service received, Honestly could not fault every interaction I've had with them. I was really struggling to see a way out of the debt I was in & seriously affecting my mental health finally got my head out of the sand & reached out to them, They have always been so kind, helpful & I truly cant thank them enough for everything they have done to help me. Reviewed on: 23rd May 2025

Nearly Debt Free thanks to Stepchange

MY wife Died in 2019 after 5yrs battling Cancer I was very low and stupidly through gambling and not generally giving a damn built up a large debt..Once I came to my senses I realized I had to take a grip on my Finances an the easy option would have been to go Bankrupt but I wanted to do the decent thing and pay back what I owed! I contacted Stepchange as they had been recommended and after going through my income and Debts they recommended a Debt Management Plan which my many creditors agreed to...I started my plan about 3 yrs back and I am in a great place now where it is due to end in Jan 2026 and every month the debts are dropping off as they are settled. I have had bumps along the way but have worked with Stepchange to get back on track...Actually enjoy seeing the statement now x Reviewed on: 23rd May 2025

Invaluable and non judgemental help

They provided invaluable and non judgemental help when I was at my lowest ebb. All the stress was taken out of dealing with creditors. If you find yourself in debt, give StepChange a call- they were fantastic. Reviewed on: 23rd May 2025

Step change totally changed my life

Step change totally changed my life and made me realise that it's okay to ask for help, they are so understanding and it's great to watch your debt go down every month without loads of interest. I got caught due to covid through no fault of my own. Reviewed on: 23rd May 2025

Excellent advice given with compassion and no judgment.

Excellent advice given with compassion and no judgment. Reviewed on: 23rd May 2025

Stepchange were so helpful and understanding of my s...

Stepchange were so helpful and understanding of my situation and helped me every step of the way and got everything sorted with my creditors in no time att all Reviewed on: 23rd May 2025

Very polite,so helpful,couldn’t ask for more.

Very polite,so helpful,couldn’t ask for more..thank you Reviewed on: 23rd May 2025

First class service

The advisor I spoke too was excellent fully explained everything in a caring way in a very difficult situation Reviewed on: 23rd May 2025

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